Integrate Device Magic with Usedesk
Send information between Device Magic and Usedesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Generate a ticket in Usedesk when a form is submitted in Device Magic
Improve response times to customer queries by promptly generating tickets upon form submission. This flow will create a new ticket in Usedesk for new form submission in Device Magic.
How it works
- The flow triggers when a new submission is received in the selected form in Device Magic.
- Zoho Flow creates a new ticket in Usedesk.
Generate a ticket in Usedesk when a form is submitted in Device Magic
Device Magic + Usedesk
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Supported triggers and actions
Integrate Device Magic and Usedesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Submission received
Triggers when a new submission is received in the selected form
Ticket created
Triggers when a new ticket is created
Client added
Triggers when a new client is added
All Actions - Actions are the automated tasks
Dispatch form
Dispatches a form to a target device
Add comment
Adds a comment to the specified ticket
Create agent
Creates a new agent
Create chat
Creates a chat or send messages to an existing chat on behalf of the client
Create ticket
Creates a new ticket
Send chat message
Sends a chat message to the specified client
Create client
Creates a new client
Update agent
Updates the details of an existing agent
Update client
Updates the details of an existing client
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of an existing ticket using ticket ID
Fetch agent by email address
Fetches the details of an existing agent using email address
Fetch agent by ID
Fetches the details of an existing agent using agent ID
Fetch client
Fetches the details of an existing client using client ID
What is Device Magic?
Device Magic is mobile forms and data collection software. You can collect data without internet connection, send forms with pre-populated data, and track the location of each submission.
Similar apps
What is Usedesk?
Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
