Integrate Freshdesk with Favro

Send information between Freshdesk and Favro automatically, without writing any code, using Zoho Flow.

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Create a task in Favro for new tickets created in Freshdesk

Efficiently address customer concerns by promptly creating tasks. This flow will create a task in Favro for new tickets created in Freshdesk.

How it works
  1. The flow triggers when a new ticket is created in Freshdesk.
  2. Zoho Flow creates a new task in a card in Favro.
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Create a task in Favro for new tickets created in Freshdesk

Freshdesk + Favro

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Supported triggers and actions

Integrate Freshdesk and Favro using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Ticket updated

Triggers when the details of an existing ticket are updated

Contact created

Triggers when a new contact is created

Contact updated

Triggers when the details of an existing contact are updated

Ticket created

Triggers when a new ticket is created

Ticket note added

Triggers when a note is added to the selected ticket

Card committed

Triggers when a card is committed to another widget

Card updated

Triggers when any field (except comments) of a card is changed

Card created

Triggers when a card is created

Task created

Triggers when a new task is created in a card

Card moved

Triggers when a card is moved on a widget

All Actions - Actions are the automated tasks

Create forum

Creates a new forum in the selected category

Create group

Creates a new group

Create contact

Creates a new contact

Create forum category

Creates a new forum category

Create ticket

Creates a new ticket

Create company

Creates a new company

Add notes to ticket

Adds private or public notes to the selected ticket

Update contact

Updates the details of an existing contact

Update company

Updates the details of an existing company

Update ticket

Updates the details of an existing ticket

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID

Fetches the details of an existing group by ID

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch company by ID

Fetches the details of an existing company by ID

Fetch company

Fetches the details of an existing company by domain

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch ticket status

Fetches the status of a specific ticket by label

Create task

Creates a new task in a card

Create card

Creates a new card

Create task list

Create a new task list in card

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

What is Favro?

Favro is a planning and collaboration app for organizational flow. It provides multiple views on planning with Kanban flows, spreadsheet-style, work scheduled on a timeline and more.

Project Management

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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