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Integrate Freshdesk with Outlook
Send information between Freshdesk and Outlook automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
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Create a new contact in Outlook whenever a new contact is created in Freshdesk
Accurate contact details enable your sales team to deliver timely and personalized communication to users. This flow will log a new contact in Outlook whenever a new contact is created in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new contact in Outlook.
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Create a new contact in Outlook whenever a new contact is created in Freshdesk
Freshdesk + Outlook
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Build your own integrations between Freshdesk and Outlook
Connect Freshdesk and Outlook with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and Outlook using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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Ticket note added
Triggers when a note is added to the selected ticket
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Ticket created
Triggers when a new ticket is created
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Contact updated
Triggers when the details of an existing contact are updated
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Ticket updated
Triggers when the details of an existing ticket are updated
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Contact created
Triggers when a new contact is created
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Email sent
Triggers when a new email is sent
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Event created
Triggers when a new event is created
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Task created
Triggers when a new task is added to the selected list
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Email received
Triggers when a new email is received
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Event updated
Triggers when the details of an existing event are updated
All Actions - Actions are the automated tasks
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Create contact
Creates a new contact
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Create ticket
Creates a new ticket
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Create forum
Creates a new forum in the selected category
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Create group
Creates a new group
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Create company
Creates a new company
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Add notes to ticket
Adds private or public notes to the selected ticket
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Create forum category
Creates a new forum category
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Update contact
Updates the details of an existing contact
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Update ticket
Updates the details of an existing ticket
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Update company
Updates the details of an existing company
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Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
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Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
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Fetch ticket priority
Fetches the priority details of a specific ticket by label
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Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
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Fetch group by ID
Fetches the details of an existing group by ID
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Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
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Fetch company by ID
Fetches the details of an existing company by ID
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Fetch ticket status
Fetches the status of a specific ticket by label
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Fetch ticket status by ID
Fetches the status of a specific ticket by ID
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Fetch contact by ID
Fetches the details of an existing contact by ID
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Fetch company
Fetches the details of an existing company by domain
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Fetch agent by ID
Fetches the details of an existing agent by ID
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Fetch ticket by ID
Fetches the details of an existing ticket by ID
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Forward event
Forwards an event request to the specified recipients
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Create contact
Creates a new contact
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Reply to email
Replies to the specified email
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Create event
Creates a new event
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Create task
Creates a new task in the selected list
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Send email
Creates and sends a new email
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Flag email
Flags the specified email
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Update contact
Updates the details of an existing contact
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Update task
Updates the details of an existing task in the selected list
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Update event
Updates the details of an existing event
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Fetch calendar
Fetches the details of a calendar by name
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Fetch event
Fetches the details of an existing event by title or ID from the selected calendar
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Find contact folder
Finds a folder by name
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Fetch contact
Fetches the details of an existing contact by email address from the default contacts folder
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Fetch task
Fetches the details of an existing task by title or ID from the selected list
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >