Integrate Freshdesk with Zoho Mail
Send information between Freshdesk and Zoho Mail automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and Zoho Mail using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact created
Triggers when a new contact is created
Ticket updated
Triggers when the details of an existing ticket are updated
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Email tagged
Triggers when an email is tagged.
Email received from particular sender
Triggers when a new email is received from the specified email address
Email matching search received
Triggers when a new email matching the given conditions is received
Email sent
Triggers when an email is sent
Email received
Triggers when a new email is received
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Create group
Creates a new group
Create company
Creates a new company
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Create draft
Creates a new email and stores it in the draft folder
Create note
Creates a new personal note or a group note
Reply to an email
Sends reply to a received email using message ID
Create task
Creates a new task
Create permalink
Creates a permalink for a specific message by ID
Send email
Creates and sends a new email
Create folder
Creates a new folder
Add user to organization
Adds a new user to an existing organization
Apply tag on email
Applies a tag on the selected email by message ID
Add member to group
Adds a new member to an existing organization
Update permalink
Updates the details of an existing permalink by message ID
Move email to folder
Moves an email to the selected folder
Fetch permalink
Fetches the details of an existing permalink by its unique message ID
Fetch email
Fetches the details of an existing email by its unique message ID
Remove permalink
Removes the specified permalink
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Zoho Mail?
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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