![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Integrate Freshdesk with Zoho SalesIQ
Send information between Freshdesk and Zoho SalesIQ automatically, without writing any code, using Zoho Flow.
![](https://www.zohoflow.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Freshdesk and Zoho SalesIQ
Connect Freshdesk and Zoho SalesIQ with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and Zoho SalesIQ using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact created
Triggers when a new contact is created
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket created
Triggers when a new ticket is created
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket updated
Triggers when the details of an existing ticket are updated
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact updated
Triggers when the details of an existing contact are updated
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket note added
Triggers when a note is added to the selected ticket
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation created
Triggers when a new conversation is created
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation transfer initiated
Triggers when a conversation transfer is initiated
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation participants deleted
Triggers when a participant is removed from a conversation
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation participants added
Triggers when participants are invited to the chat
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation transfer rejected
Triggers when a transferred chat is rejected by the operator
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation completed
Triggers when a conversation is completed
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Operator added
Triggers when a new operator is added
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Department created
Triggers when a new department is created to the specified portal
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation transfer accepted
Triggers when a transferred chat is accepted by the operator
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation attender updated
Triggers when an operator picks up a chat
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation missed
Triggers when a conversation is missed
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Conversation rated
Triggers when a conversation is rated
All Actions - Actions are the automated tasks
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create company
Creates a new company
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum category
Creates a new forum category
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Add notes to ticket
Adds private or public notes to the selected ticket
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum
Creates a new forum in the selected category
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create contact
Creates a new contact
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create group
Creates a new group
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create ticket
Creates a new ticket
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Update contact
Updates the details of an existing contact
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Update company
Updates the details of an existing company
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket by ID
Fetches the details of an existing ticket by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority
Fetches the priority details of a specific ticket by label
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact by ID
Fetches the details of an existing contact by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch group by ID
Fetches the details of an existing group by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company
Fetches the details of an existing company by domain
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent by ID
Fetches the details of an existing agent by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status
Fetches the status of a specific ticket by label
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company by ID
Fetches the details of an existing company by ID
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Send message to latest conversation
Sends a message to the latest conversation
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Associate operators to department
Associates operators to the selected department
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Create article
Creates a new article
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Disable department
Disables the selected department
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Enable department
Enables the selected department
![](https://flow-public.nimbuspop.com/flow-apps/zoho_salesiq.png)
Update operator status
Updates the status of an existing operator
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Zoho SalesIQ?
Zoho SalesIQ is live chat software that lets you track visitors, identify prospects, and monitor agent performance in real time.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >