Integrate Gmail for Workspace with Usedesk
Send information between Gmail for Workspace and Usedesk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Gmail for Workspace and Usedesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Email received
Triggers when a new email is received
Email starred
Triggers when a received email is starred
Email received from a user
Triggers when a new email is received from the specified user
Ticket created
Triggers when a new ticket is created
Client added
Triggers when a new client is added
All Actions - Actions are the automated tasks
Send email
Sends a new email
Create label
Creates a new label
Draft email
Creates a new email
Fetch email
Fetches an email by its unique message ID
Fetch labels
Fetches labels from the mailbox
Add comment
Adds a comment to the specified ticket
Create agent
Creates a new agent
Create chat
Creates a chat or send messages to an existing chat on behalf of the client
Create ticket
Creates a new ticket
Send chat message
Sends a chat message to the specified client
Create client
Creates a new client
Update agent
Updates the details of an existing agent
Update client
Updates the details of an existing client
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of an existing ticket using ticket ID
Fetch agent by email address
Fetches the details of an existing agent using email address
Fetch agent by ID
Fetches the details of an existing agent using agent ID
Fetch client
Fetches the details of an existing client using client ID
What is Usedesk?
Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.
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