Integrate Order Desk with RingCentral
Send information between Order Desk and RingCentral automatically, without writing any code, using Zoho Flow.
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Send a confirmation text message from RingCentral when new orders are made in Order Desk
Send instant SMS confirmations to customers right after checkout. This flow sends a notification from RingCentral each time a new order is created in Order Desk.
How it works
- The flow triggers when a new order is created in Order Desk.
- Zoho Flow sends a new SMS to the specified phone number in RingCentral.
Send a confirmation text message from RingCentral when new orders are made in Order Desk
Order Desk + RingCentral
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Supported triggers and actions
Integrate Order Desk and RingCentral using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Order created
Triggers when a new order is created
Call missed
Triggers when a call is missed
Call answered
Trigger when a call is answered
New SMS
Triggers when a new SMS is sent or received
Call recorded
Triggers when a call is recorded
New voicemail
Triggers when a new voicemail is sent or received
New team chat
Triggers when a new team chat is created
New call
Triggers when a new call is initiated or received
Call disconnected
Triggers when a call is ended
All Actions - Actions are the automated tasks
Add shipment
Adds a shipment to an order at Order Desk
Create order
Creates a new order
Change folder
Moves the specified order to a different folder
Update order
Updates the details of an existing order using order ID
Initiate ring-out call
Initiates a two-legged ring-out call based on the specified caller and callee phone number
Create contact
Creates a new contact
Create team message
Creates a new team message
Send SMS
Sends a new SMS to the specified phone number
Update contact
Updates the details of an existing contact
Block or allow phone number
Updates the blocked or allowed phone number list with the specified phone number
Fetch ring-out call status
Fetches the status of a 2-legged ring-out call
Fetch extension
Fetches the details of the existing extension
Fetch message by ID
Fetches the details of an existing message record by message ID
Fetch contact
Fetches the details of an existing contact
Fetch call by session ID
Fetches the details of an existing call by session ID
Fetch call by ID
Fetches the details of an existing call by ID
Fetch user
Fetches the details of an existing user
Fetch call record by ID
Fetches the details of an existing call record by ID
What is Order Desk?
Order Desk is an omnichannel ecommerce order management application that lets you automate your order workflows. It provides a rules engine, numerous integrations, and more.
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
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CEO, Lakeside CNC Group
Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more
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Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more
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