Integrate PagerDuty with Zendesk
Send information between PagerDuty and Zendesk automatically, without writing any code, using Zoho Flow.
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Create tickets on Zendesk for new or updated incidents on PagerDuty
This flow creates a ticket in Zendesk each time an incident is created or updated on Pagerduty. This way, you can automatically communicate new issues to your support team.
How it works
1. An incident is created or updated on PagerDuty.
2. Zoho Flow adds a new ticket in Zendesk.
Create tickets on Zendesk for new or updated incidents on PagerDuty
PagerDuty + Zendesk
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Supported triggers and actions
Integrate PagerDuty and Zendesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Incident acknowledged
Triggers when an incident is acknowledged
Incident resolved
Triggers when an incident is resolved
New Notification
Triggers when there is a new notification
Incident created or triggered
Triggers when a new incident is created or triggered
Incident escalated
Triggers when an incident has been escalated to another user in the same escalation level
User created
Triggers when a new user is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
Organization created
Triggers when a new organization is created
All Actions - Actions are the automated tasks
Create Event
Creates a new event
Create incident
Creates a new incident
Create user
Creates a new user
Update incident
Updates the details of an existing incident
Fetch incident
Fetches the details of an existing incident by its ID or incident key
Fetch user
Fetches the details of an existing user by its ID or name
Find user on call
Finds the user on call for a specific schedule
Create Organization
Creates a new organization
Add Tag
Adds tag to the selected ticket
Create Ticket
Creates a new ticket
Create User
Creates a new user
Create Request
Creates a new ticket in a verified end user's account
Update User Details
Updates an existing user's details
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Update Organization
Updates an existing organization
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Fetch Ticket
Fetches a ticket by ID
What is PagerDuty?
Pagerduty is a digital operations management platform that provides reliable notifications to help detect and fix infrastructure issues. It is an extensible platform that lets you manage incidents, configure customized notifications, and enable modern incident responses.
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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