![](https://flow-public.nimbuspop.com/flow-apps/retently.png)
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Integrate Retently with ServiceDesk Plus Cloud
Send information between Retently and ServiceDesk Plus Cloud automatically, without writing any code, using Zoho Flow.
![](https://www.zohoflow.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Retently and ServiceDesk Plus Cloud
Connect Retently and ServiceDesk Plus Cloud with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Retently and ServiceDesk Plus Cloud using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-public.nimbuspop.com/flow-apps/retently.png)
Feedback received
Triggers when new feedback is received
![](https://flow-public.nimbuspop.com/flow-apps/retently.png)
Customer created
Triggers when a new customer is created
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Request updated
Triggers when the details of an existing request are updated
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Asset created
Triggers when a new asset is created
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Requester created
Triggers when a new requester is created
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Task closed
Triggers when a task is closed
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Task updated
Triggers when the details of an existing task are updated
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Change updated
Triggers when a change is updated
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Request updated in template
Triggers when an existing request is updated in the selected template
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Request approved
Triggers when an existing request is approved
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Note created
Triggers when a new note is created
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Change created
Triggers when a new change is created
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Request created
Triggers when a new request is created
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Request created in template
Triggers when a new request is created in the selected template
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Problem created
Triggers when a new problem is created in a template
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Change status updated
Triggers when the status of an existing change is updated
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Task created
Triggers when a new task is created
All Actions - Actions are the automated tasks
![](https://flow-public.nimbuspop.com/flow-apps/retently.png)
Create or update customer
Creates a new customer. Update the details if the email address already exists.
![](https://flow-public.nimbuspop.com/flow-apps/retently.png)
Create customer and send survey
Sends a survey to the specified customer if the email address already exists. Otherwise, creates a customer and then sends the survey.
![](https://flow-public.nimbuspop.com/flow-apps/retently.png)
Add tags to feedback
Adds tags to the specified feedback
![](https://flow-public.nimbuspop.com/flow-apps/retently.png)
Unsubscribe customer
Unsubscribes the specified customer
![](https://flow-public.nimbuspop.com/flow-apps/retently.png)
Fetch score
Fetches the details of the latest NPS score
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Create problem
Creates a new problem
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Create change
Creates a new change
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Create request
Creates a new request
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Create requester
Creates a new requester
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Add solution
Adds a new solution
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Create request note
Creates a note for the selected request
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Associate request with problem
Associates a request with a specific problem
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Update request
Updates the details of an existing request
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Update problem
Updates the details of an existing problem
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Update change
Updates the details of an existing change
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Fetch change UDF attributes
Fetches a change's UDF attributes by name
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Fetch requester
Fetches the details of an existing requester by email address
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Fetch request - By ID
Fetches the details of an existing request by ID
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Find a request attribute
Fetches a request attribute by its name
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Fetch request UDF attributes
Fetches a request UDF attribute by its name
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Fetch change attribute
Fetches the details of an existing change attribute by name
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Fetch problem
Fetches the details of an existing problem by ID
![](https://flow-public.nimbuspop.com/flow-apps/servicedesk_plus_cloud.png)
Fetch solution topic
Fetches a solution topic by its name
What is Retently?
Similar apps
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >