Integrate ServiceDesk MSP On-Premises with 1000+ apps

Create business workflows for ServiceDesk MSP On-Premises without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Build your own ServiceDesk MSP On-Premises integrations

Connect ServiceDesk MSP On-Premises with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your ServiceDesk MSP On-Premises workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Request updated in template

Triggers when the details of an existing request is updated in the selected template

Request updated

Triggers when the details of an existing request are updated

Request created from an account

Triggers when a new request is created from an account

Request created

Triggers when a new request is created

Request updated from an account

Triggers when the details of an existing request is updated from an account

Request created in template

Triggers when a new request is created in the selected template

All Actions - Actions are the automated tasks

Associate request with problem

Associates an existing request with the specified problem

Create problem

Creates a new problem

Create change

Creates a new change

Create request

Creates a new request

Create request note

Creates a note for the selected request

Update change

Updates the details of an existing change

Update problem

Updates the details of an existing problem

Update request

Updates the details of an existing request

Fetch problem

Fetches the details of an existing problem by ID

Fetch request approval

Fetches the details of a pending approval by name

Fetch request - By ID

Fetches the details of an existing request by ID

Fetch change

Fetches the details of an existing change by display ID

What is ServiceDesk MSP On-Premises?

ManageEngine ServiceDesk MSP on-prem is help desk software with asset management that enables managed service providers (MSP) to support their customers more efficiently.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.

Julien Granjean

CEO, iDAYit

Zoho Flow has revolutionized our integration process, allowing us to transfer data seamlessly across multiple platforms without the need for coding. It has eliminated tedious and time-consuming tasks, making our workflow more efficient and saving us valuable time and effort. Zoho Flow is a game-changer for us, and I highly recommend it to anyone looking to streamline their business processes. Learn more

Toto

Technical Engineer, Master Liveaboards

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