Integrate SolarWinds Service Desk with Usedesk
Send information between SolarWinds Service Desk and Usedesk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate SolarWinds Service Desk and Usedesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New Risk
Triggers when a new risk is detected
New Task
Triggers when a new task is created
New Problem
Triggers when a new problem is created in your service desk
New User
Triggers when a new user is created
New Hardware
Triggers when a new hardware is created in your inventory
New Contract
Triggers when a new contract is created
New Asset
Triggers when a new asset is created in your inventory
New Change
Triggers when a new change is created
New Incident
Triggers when a new incident is created
New Release
Triggers when a new release is created in your service desk
Ticket created
Triggers when a new ticket is created
Client added
Triggers when a new client is added
All Actions - Actions are the automated tasks
Create Release
Creates a new release in your service desk
Create Solution
Creates a new solution in your service desk
Create Hardware
Creates a new hardware in your inventory
Create User
Creates a new user
Create Asset
Creates a new asset in your inventory
Create Change
Creates a new change in your service desk
Create Contract
Creates a new contract
Create Problem
Creates a new problem in your service desk
Create Incident
Creates a new incident
Update incident
Updates the details of an existing incident based on incident ID
Fetch incident
Fetches the details of an existing incident by incident ID
Add comment
Adds a comment to the specified ticket
Create agent
Creates a new agent
Create chat
Creates a chat or send messages to an existing chat on behalf of the client
Create ticket
Creates a new ticket
Send chat message
Sends a chat message to the specified client
Create client
Creates a new client
Update agent
Updates the details of an existing agent
Update client
Updates the details of an existing client
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of an existing ticket using ticket ID
Fetch agent by email address
Fetches the details of an existing agent using email address
Fetch agent by ID
Fetches the details of an existing agent using agent ID
Fetch client
Fetches the details of an existing client using client ID
What is SolarWinds Service Desk?
Samanage is a customer support platform that helps you manage your incidents, problems, changes, and releases. You can generate reports, track your team's productivity with dashboards, and compare yourself with industry benchmarks.
Similar apps
What is Usedesk?
Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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