Integrate Teamwork Desk with Apptio Targetprocess
Send information between Teamwork Desk and Apptio Targetprocess automatically, without writing any code, using Zoho Flow.
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Create a task in Apptio Targetprocess for new tickets created in Teamwork Desk
Create tasks for your tickets to guarantee timely resolution of customer queries. This flow will create a task in your Apptio Targetprocess for newly generated tickets in Teamwork Desk.
How it works
- The flow triggers when a new ticket is created in Teamwork Desk.
- Zoho Flow creates a new task in Apptio Targetprocess.
Create a task in Apptio Targetprocess for new tickets created in Teamwork Desk
Teamwork Desk + Apptio Targetprocess
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Supported triggers and actions
Integrate Teamwork Desk and Apptio Targetprocess using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket assigned
Triggers when a ticket in the selected inbox is assigned
Ticket Unassigned
Triggers when a ticket in the selected inbox is unassigned
New agent reply
Triggers when an agent sends a reply
New customer reply
Triggers when a customer sends a reply
Thread edited
Triggers when a thread in the selected inbox is edited
New customer
Triggers when a new customer is created
New ticket note
Triggers when a ticket note is added
New ticket
Triggers when a new ticket is created
Updated customer details
Triggers when the details of a customer are updated
New comment
Triggers when a new comment is added
New bug
Triggers when a new bug is created
New task
Triggers when a new task is created
New build
Triggers when a new build is created
New iteration
Triggers when a new iteration is added
New request
Triggers when a new request is created
New feature
Triggers when new feature is created
New release
Triggers when a new release is created
New time record
Triggers when a new time record is created
New user story
Triggers when a new user story is created
New project
Triggers when a new project is created
New team iteration
Triggers when a new team iteration is added
All Actions - Actions are the automated tasks
Create ticket
Creates a new ticket
Create customer
Creates a new customer
Link task to ticket
Links a task to a ticket
Unassign ticket
Unassigns the selected ticket
Assign ticket
Assigns the selected ticket to a user
Reply to ticket
Adds a reply to the selected ticket
Update customer
Updates the details of an existing customer
Update ticket
Updates the details of an existing ticket
Fetch inbox
Fetches the details of an existing inbox by ID, name, or email address
Fetch status
Fetches the status of an existing ticket by ID or name
Fetch tags
Fetch the details of an existing tag by ID or name
Fetch source
Fetches the source of an existing ticket by ID or name
Fetch agent
Fetches the details of an existing agent by ID, name, or email address
Fetch type
Fetches the type of an existing ticket by ID or name
Fetch company
Fetches the details of an existing company by ID, name, or email address
Fetch priorities
Fetches the priority of an existing ticket by ID or name
Fetch customer
Fetches the details of an existing customer by name or email address
Fetch ticket
Fetches the details of an existing ticket by ticket ID or name
Create request
Creates a new request
Add requester to request
Creates a new requester and adds them to an existing request
Create build
Creates a new build
Add comment
Adds a new comment to an existing entity
Create user story
Creates a new user story
Create time record
Creates a new time record
Create bug
Creates a new bug
Create feature
Creates a new feature
Create task
Creates a new task
What is Teamwork Desk?
Teamwork Desk is help desk software that lets you manage tickets, reports, and help docs. You can organize tickets with tags and smart inboxes, and get instant feedback from your customers.
What is Apptio Targetprocess?
Targetprocess is a project management tool that lets you track activities, share boards, and build custom reports.
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