Integrate Usedesk with DoneDone
Send information between Usedesk and DoneDone automatically, without writing any code, using Zoho Flow.
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Generate a task within your DoneDone for fresh tickets initiated in Usedesk
Create tasks for your tickets to guarantee timely resolution of customer queries. This flow will create a task in DoneDone for new tickets created in Usedesk.
How it works
- The flow triggers when a new ticket is created in Usedesk.
- Zoho Flow creates a task in the selected project in DoneDone.
Generate a task within your DoneDone for fresh tickets initiated in Usedesk
Usedesk + DoneDone
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Supported triggers and actions
Integrate Usedesk and DoneDone using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Client added
Triggers when a new client is added
Task created
Triggers when a new task is created in the selected project
All Actions - Actions are the automated tasks
Add comment
Adds a comment to the specified ticket
Create agent
Creates a new agent
Create chat
Creates a chat or send messages to an existing chat on behalf of the client
Create ticket
Creates a new ticket
Send chat message
Sends a chat message to the specified client
Create client
Creates a new client
Update agent
Updates the details of an existing agent
Update client
Updates the details of an existing client
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of an existing ticket using ticket ID
Fetch agent by email address
Fetches the details of an existing agent using email address
Fetch agent by ID
Fetches the details of an existing agent using agent ID
Fetch client
Fetches the details of an existing client using client ID
Create task
Creates a task in the selected project
Add comment
Adds a comment to the specified task
Create project
Creates a new project
Update task priority
Updates the priority of the specified task
Update task status
Updates the status of the specified task
What is Usedesk?
Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.
What is DoneDone?
DoneDone is a simple task tracker and shared inbox designed for companies to track their projects and support their customers.
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