![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Integrate Usedesk with Insightful
Send information between Usedesk and Insightful automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Add new tasks to your Insightful for new tickets generated in Usedesk
Create tasks for your tickets to guarantee timely resolution of customer queries. This flow will create a task in your Insightful for newly generated tickets in Usedesk.
How it works
- The flow triggers when a new ticket is created in Usedesk.
- Zoho Flow creates a new task in Insightful.
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Add new tasks to your Insightful for new tickets generated in Usedesk
Usedesk + Insightful
![](https://www.zohoflow.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Usedesk and Insightful
Connect Usedesk and Insightful with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Usedesk and Insightful using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Ticket created
Triggers when a new ticket is created
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Client added
Triggers when a new client is added
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Project created
Triggers when a new project is created
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Employee created
Triggers when a new employee is created
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Task created
Triggers when a new task is created
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Team created
Triggers when a new team is created
All Actions - Actions are the automated tasks
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Add comment
Adds a comment to the specified ticket
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Create agent
Creates a new agent
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Create chat
Creates a chat or send messages to an existing chat on behalf of the client
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Create ticket
Creates a new ticket
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Send chat message
Sends a chat message to the specified client
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Create client
Creates a new client
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Update agent
Updates the details of an existing agent
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Update client
Updates the details of an existing client
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch ticket
Fetches the details of an existing ticket using ticket ID
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch agent by email address
Fetches the details of an existing agent using email address
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch agent by ID
Fetches the details of an existing agent using agent ID
![](https://flow-public.nimbuspop.com/flow-apps/usedesk.png)
Fetch client
Fetches the details of an existing client using client ID
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Create task
Creates a new task
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Create project
Creates a new project
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Create team
Creates a new team
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Create employee
Creates a new employee
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Update task
Updates the details of an existing task
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Update project
Updates the details of an existing project
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Update team
Updates the details of an existing team
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Deactivate employee
Deactivates an existing employee
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Update employee
Updates the details of an existing employee
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Fetch project
Fetches the details of an existing project using ID
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Fetch task
Fetches the details of an existing task using ID
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Fetch employee
Fetches the details of an existing employee using ID
![](https://flow-public.nimbuspop.com/flow-apps/insightful.png)
Fetch team
Fetches the details of an existing team using ID
What is Usedesk?
Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.
Similar apps
What is Insightful?
Insightful is a workforce analytics platform that helps you track employee activity, time, and productivity to build a more efficient and focused workplace.
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