![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Integrate Zendesk with Slack
Send information between Zendesk and Slack automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Get Slack notifications for new Zendesk tickets
Do you manually send an update to your teammates each time a new support ticket is received? If so, this flow is going to save you loads of time; it automatically notifies your team via Slack whenever a new customer query is received in Zendesk.
How it works
1. A ticket is created in Zendesk.
2. Zoho Flow sends a message to the team's Slack channel.
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Get Slack notifications for new Zendesk tickets
Zendesk + Slack
![](https://www.zohoflow.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Zendesk and Slack
Connect Zendesk and Slack with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Zendesk and Slack using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
User created
Triggers when a new user is created
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Ticket created
Triggers when a new ticket is created
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Ticket updated
Triggers when the details of a ticket is updated
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Organization created
Triggers when a new organization is created
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Message starred
Triggers when a message is starred
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Message posted to private channel
Triggers when a new message is posted to the selected private channel
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Message posted to public channel
Triggers when a new message is posted to the selected public channel
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
User added
Triggers when a new user is added
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Channel created
Triggers when a new channel is created
All Actions - Actions are the automated tasks
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Create Organization
Creates a new organization
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Add Tag
Adds tag to the selected ticket
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Create Ticket
Creates a new ticket
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Create User
Creates a new user
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Create Request
Creates a new ticket in a verified end user's account
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Update User Details
Updates an existing user's details
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Update Ticket
Updates an existing ticket status or adds comments
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Add Comment
Adds comment to the selected ticket
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Update Organization
Updates an existing organization
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Fetch Organization
Fetches the details of an existing organization
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Fetch User
Fetches the details of an existing user by ID
![](https://flow-public.nimbuspop.com/flow-apps/zendesk.png)
Fetch Ticket
Fetches a ticket by ID
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Set channel topic
Sets the topic for the selected channel
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Fetch user - By name
Fetches the details of an existing user by name
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Send direct message
Sends a direct message to the selected user
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Send private channel message
Sends a message to the selected private channel
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Update profile
Updates the profile information for the selected user
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Create reminder
Creates a new reminder
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Create channel
Creates a new public channel
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Send public channel message
Sends a message to the selected public channel
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Fetch user - By username
Fetches the details of an existing user by username
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Fetch user - By ID
Fetches the details of an existing user by ID
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
Similar apps
What is Slack?
Slack is a messaging app for teams. You can create channels to organize conversations, search message history, and add notes and reminders.
Similar apps
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