Integrate Zoho Billing with Zendesk
Send information between Zoho Billing and Zendesk automatically, without writing any code, using Zoho Flow.
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Create a Zendesk tickets when a subscription is canceled in Zoho Billing
Every time a customer unsubscribes, your team would like to find out why. Use this flow to automatically create a ticket in Zendesk whenever a subscription is canceled in Zoho Billing.
How it works
Create a Zendesk tickets when a subscription is canceled in Zoho Billing
Zoho Billing + Zendesk
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Supported triggers and actions
Integrate Zoho Billing and Zendesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Payment refunded
Triggers when a payment is refunded to a customer
Payment method updated
Triggers when the details of an existing payment method are updated
Subscription resumed
Triggers when a subscription is resumed
Invoice updated
Triggers when any detail of an existing invoice is updated
Subscription canceled
Triggers when a subscription is canceled
Subscription reactivated
Triggers when a subscription is reactivated
Payment failed
Triggers when there is an error in processing a payment
Subscription deleted
Triggers when a subscription is deleted
Payment method removed
Triggers when an existing payment method is removed
Subscription renewed
Triggers when a subscription is renewed
Subscription billing date updated
Triggers when the billing date of a subscription is updated
Subscription to be renewed
Triggers 5 days before a subscription is to be renewed
Subscription created
Triggers when a new subscription is created
Subscription expired
Triggers when a subscription expires
Subscription downgraded
Triggers when a subscription is downgraded
Subscription expiry date updated
Triggers when the expiry date of a subscription is updated
Estimate updated
Triggers when the details of an existing estimate are updated
Subscription updated
Triggers when the details of an existing subscription are updated
Subscription upgraded
Triggers when an existing subscription is upgraded
Estimate created
Triggers when a new estimate is created
Payment method added
Triggers when a new payment method is added
Subscription marked as unpaid
Triggers when a subscription is marked as unpaid
Card added
Triggers when a new card is added
Invoice created
Triggers when a new invoice is created
Subscription paused
Triggers when a subscription is paused
Payment successful
Triggers when a payment is processed successfully
Product created
Triggers when a new product is created
Subscription activated
Triggers when a new subscription is activated
User created
Triggers when a new user is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
Organization created
Triggers when a new organization is created
All Actions - Actions are the automated tasks
Request payment method
Sends an email to the specified customer requesting payment details for subscription payment
Enable portal access
Enables portal access for the specified customer
Cancel subscription
Cancels the specified subscription
Associate coupon
Associates a coupon with the selected subscription
Record customer payment
Records a payment for an existing customer invoice
Create item
Creates a new item
Send estimate
Sends an existing estimate to the specified recipients
Send customer statement
Sends an existing customer statement to the specified email addresses
Create coupon
Creates a new coupon
Create customer
Creates a new customer
Update next billing date
Updates the next billing date of an existing subscription
Update estimate status
Updates the status of an existing estimate
Create subscription estimate
Creates a new subscription estimate
Create invoice
Creates a new invoice
Create estimate
Creates a new estimate
Create subscription
Creates a new subscription
Update customer
Updates the details of an existing customer
Update coupon
Updates the details of an existing coupon
Update coupon status
Updates the status of the specified coupon
Update item
Updates the details of an existing item
Update estimate
Updates the details of an existing estimate
Update subscription
Updates the details of an existing subscription
Pause subscription
Pauses the specified subscription
Fetch plan
Fetches the details of an existing plan by code or name
Fetch addon
Fetches the details of an existing addon by code or name
Fetch customer
Fetches the details of an existing customer
Fetch invoice by ID
Fetches the details of an existing invoice by ID
Fetch estimate
Fetches the details of an existing estimate by ID or estimate number or reference number
Fetch subscription
Fetches the details of an existing subscription
Fetch invoice by number
Fetches the details of an existing invoice by number
Fetch scheduled changes
Fetches the scheduled changes of an existing subscription
Resume subscription
Resumes the specified subscription
Fetch item
Fetches the details of an existing item by ID or name or SKU
Extend subscription
Extends the specified subscription
Create Organization
Creates a new organization
Add Tag
Adds tag to the selected ticket
Create Ticket
Creates a new ticket
Create User
Creates a new user
Create Request
Creates a new ticket in a verified end user's account
Update User Details
Updates an existing user's details
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Update Organization
Updates an existing organization
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Fetch Ticket
Fetches a ticket by ID
What is Zoho Billing?
Zoho Billing helps businesses automate recurring billing and manage subscriptions. Handle customer lifecycles from sign-ups to payments, run promotional campaigns, tackle churn, and more.
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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