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Integrate Zoho Commerce with Freshdesk
Send information between Zoho Commerce and Freshdesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
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Set up a contact in Freshdesk following a purchase in Zoho Commerce
Enable seamless post-purchase customer support by instantly creating contacts in your customer service platform. This flow will set up a new contact in Freshdesk for each purchase occurring in Zoho Commerce.
How it works
- The flow triggers when an order is confirmed in Zoho Commerce.
- Zoho Flow creates a new contact in Freshdesk.
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Set up a contact in Freshdesk following a purchase in Zoho Commerce
Zoho Commerce + Freshdesk
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Build your own integrations between Zoho Commerce and Freshdesk
Connect Zoho Commerce and Freshdesk with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Zoho Commerce and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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New order
Triggers when a new order is received
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Sales order payment received
Triggers when a sales order payment is received
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Product created
Triggers when a new product is created
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Delivered order
Triggers when an order is delivered
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Canceled order
Triggers when an order is canceled
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Shipped order
Triggers when an order is shipped
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Declined order
Triggers when an order is declined
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Confirmed order
Triggers when an order is confirmed
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Product updated
Triggers when the details of an existing product are updated
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Ticket note added
Triggers when a note is added to the selected ticket
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Ticket created
Triggers when a new ticket is created
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Contact updated
Triggers when the details of an existing contact are updated
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Ticket updated
Triggers when the details of an existing ticket are updated
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Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
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Create category
Creates a new category
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Create product
Creates a new product
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Create coupon
Creates a new coupon
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Invite member to portal
Invites a member to the selected portal using email address
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Create variant
Creates a new variant for the specified product
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Update category
Updates the details of the existing category by ID
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Mark order as shipped
Marks the status of the specified order as shipped
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Mark order as confirmed
Marks the status of the specified order as confirmed
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Update variant
Updates the details of an existing variant
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Update product
Updates the details of an existing product
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Mark order as void
Marks the status of the specified order as void
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Mark order as delivered
Marks the status of the specified order as delivered
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Fetch variant - By ID
Fetches the details of an existing variant by ID
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Fetch product - By ID
Fetches the details of an existing product by ID
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Fetch sales order
Fetches the details of an existing sales order
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Fetch category by ID
Fetches the details of the existing category by ID
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Fetch variant - By SKU
Fetches the details of an existing variant by SKU
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Fetch customer - By email address
Fetches the details of an existing customer by email address
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Fetch customer - By ID
Fetches the details of an existing customer by ID
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Fetch product - By name
Fetches the details of an existing product by name
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Fetch variant - By name
Fetches the details of an existing variant by name
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Create contact
Creates a new contact
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Create ticket
Creates a new ticket
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Create forum
Creates a new forum in the selected category
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Create group
Creates a new group
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Create company
Creates a new company
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Add notes to ticket
Adds private or public notes to the selected ticket
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Create forum category
Creates a new forum category
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Update contact
Updates the details of an existing contact
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Update ticket
Updates the details of an existing ticket
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Update company
Updates the details of an existing company
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Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
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Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
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Fetch ticket priority
Fetches the priority details of a specific ticket by label
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Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
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Fetch group by ID
Fetches the details of an existing group by ID
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Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
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Fetch company by ID
Fetches the details of an existing company by ID
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Fetch ticket status
Fetches the status of a specific ticket by label
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Fetch ticket status by ID
Fetches the status of a specific ticket by ID
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Fetch contact by ID
Fetches the details of an existing contact by ID
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Fetch company
Fetches the details of an existing company by domain
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Fetch agent by ID
Fetches the details of an existing agent by ID
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Fetch ticket by ID
Fetches the details of an existing ticket by ID
What is Zoho Commerce?
Zoho Commerce is an online store builder that lets you manage your website, inventory, shipping, taxes, and payments. You can offer coupons, announce updates through your blog, and optimize store content with SEO tools.
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What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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