Integrate Zoho Commerce with Zoho Desk
Send information between Zoho Commerce and Zoho Desk automatically, without writing any code, using Zoho Flow.
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Establish a new contact in Zoho Desk after a purchase is made in Zoho Commerce
Streamline customer support by instantly creating contacts in your help desk software for seamless post-purchase service. This flow will set up a new contact in Zoho Desk for each purchase occurring in Zoho Commerce.
How it works
- The flow triggers when an order is confirmed in Zoho Commerce.
- Zoho Flow creates a new contact in the selected organization in Zoho Desk.
Establish a new contact in Zoho Desk after a purchase is made in Zoho Commerce
Zoho Commerce + Zoho Desk
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Supported triggers and actions
Integrate Zoho Commerce and Zoho Desk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New order
Triggers when a new order is received
Sales order payment received
Triggers when a sales order payment is received
Product created
Triggers when a new product is created
Delivered order
Triggers when an order is delivered
Canceled order
Triggers when an order is canceled
Shipped order
Triggers when an order is shipped
Declined order
Triggers when an order is declined
Confirmed order
Triggers when an order is confirmed
Product updated
Triggers when the details of an existing product are updated
Agent availability updated
Triggers when the availability of an agent is updated
Account updated
Triggers when the details of the selected account is updated
Ticket moved
Triggers when a ticket is moved to a different team or department
Call updated
Triggers when the details of a call is updated in the selected portal
Ticket approval added
Triggers when a new ticket approval is added
Agent created
Triggers when a new agent is created in the selected portal
Event created
Triggers when a new event is created in the selected portal
Contact updated
Triggers when the details of a contact is updated in the selected portal
Event updated
Triggers when the details of an event is updated
Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
Account created
Triggers when a new account is created in the selected portal
Agent updated
Triggers when the details of an agent is updated in the selected portal
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Article created
Triggers when a new article is created
Article updated
Triggers when an existing article is updated
Time entry created
Triggers when a new time entry is created in the selected task
Contact created
Triggers when a new contact is created in the selected portal
Task created
Triggers when a new task is created in the selected portal
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Task updated
Triggers when the details of a task is updated in the selected portal
Ticket created
Triggers when a new ticket is created in the selected portal
Time entry updated
Triggers when a time entry is updated in the selected task
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Product created
Triggers when a new product is created
Call created
Triggers when a new call is created in the selected portal
Ticket updated
Triggers when the details of the selected ticket is updated
Ticket comment updated
Triggers when the selected ticket comment is updated
All Actions - Actions are the automated tasks
Create category
Creates a new category
Create product
Creates a new product
Create coupon
Creates a new coupon
Invite member to portal
Invites a member to the selected portal using email address
Create variant
Creates a new variant for the specified product
Update category
Updates the details of the existing category by ID
Mark order as shipped
Marks the status of the specified order as shipped
Mark order as confirmed
Marks the status of the specified order as confirmed
Update variant
Updates the details of an existing variant
Update product
Updates the details of an existing product
Mark order as void
Marks the status of the specified order as void
Mark order as delivered
Marks the status of the specified order as delivered
Fetch variant - By ID
Fetches the details of an existing variant by ID
Fetch product - By ID
Fetches the details of an existing product by ID
Fetch sales order
Fetches the details of an existing sales order
Fetch category by ID
Fetches the details of the existing category by ID
Fetch variant - By SKU
Fetches the details of an existing variant by SKU
Fetch customer - By email address
Fetches the details of an existing customer by email address
Fetch customer - By ID
Fetches the details of an existing customer by ID
Fetch product - By name
Fetches the details of an existing product by name
Fetch variant - By name
Fetches the details of an existing variant by name
Create product
Creates a new product in the selected organization
Remove tag
Removes a tag from the specified ticket
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create task
Creates a new task in the selected department
Create agent
Creates a new agent in the selected organization
Create ticket comment
Creates a comment in the selected ticket
Create call
Creates a new call in the selected organization
Create contact
Creates a new contact in the selected organization
Add task time entry
Adds time entry for an existing task
Add ticket time entry
Adds time entry for an existing ticket
Add user to group
Adds the specified users to an existing group
Create article
Creates a new article
Create custom module record
Creates a new custom module record
Add tag
Adds a tag to the specified ticket
Send email reply
Sends a reply for the specified ticket created in the email channel
Create event
Creates a new event in the selected organization
Add agent to team
Adds the specified agent to the selected team
Create task comment
Creates a new comment in the specified task
Create contract
Creates a new contract for the selected account
Create topic comment
Creates a comment for the specified topic
Create contact comment
Creates a comment in the selected contact
Create account
Creates a new account in the selected organization
Create ticket
Creates a new ticket in the selected organization
Create topic
Creates a new topic
Update article
Updates the details of an existing article
Edit ticket time entry
Edits the time entry of an existing ticket
Update contract
Updates the details of an existing contract
Update call
Updates the details of the specified call
Update contact
Updates the selected contact
Update custom module record
Updates the details of an existing custom module record
Update agent availability
Updates the availability status of an existing agent
Move ticket
Moves the specified ticket to the selected department
Update ticket
Updates the details of an existing ticket
Update ticket comment
Updates the comment for the specified ticket
Update agent
Updates the details of an existing agent
Invite contact to the help center
Invites the specified contacts to help center
Update product
Updates the details of the selected product
Update topic
Updates the details of an existing topic
Remove user from group
Removes the specified users from an existing group
Remove agent from team
Removes the specified agent from the selected team
Close ticket
Closes the specified tickets
Update account
Updates the selected account
Update ticket timer
Updates the timer of an existing ticket
Update contact comment
Updates the specified comment in the selected contact
Update task
Updates the details of an existing task
Update call timer
Updates the timer of an existing call
Update task timer
Updates the timer of an existing task
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Associate accounts to contact
Associates the specified account with the specified contact
Update KB user status
Updates the status of an existing KB user
Send custom channel reply
Sends reply for a ticket via the selected channel
Fetch contract
Fetches the details of an existing contract
Fetch ticket thread
Fetches an existing ticket thread by unique ID
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch KB user
Fetches the details of an existing KB user
Fetch task
Fetches the details of an existing task by ID
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch custom module record
Fetches the details of an existing custom module record
Fetch call
Fetches the details of a call based on the selected field
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch article
Fetches the details of an existing article
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch ticket
Fetches the details of an existing ticket
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch event
Fetches the details of an event based on the selected field
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch account
Fetches an existing account by name or ID
Trash contact
Moves selected contact to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
Trash account
Moves selected account to the recycle bin
What is Zoho Commerce?
Zoho Commerce is an online store builder that lets you manage your website, inventory, shipping, taxes, and payments. You can offer coupons, announce updates through your blog, and optimize store content with SEO tools.
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What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
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Learn more >We use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have 'forgotten repairs' anymore. Learn more
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Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
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We use Zoho Flow to connect Zoho Billing with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Billing and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!
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