Integrate Zoho Desk with Outreach
Send information between Zoho Desk and Outreach automatically, without writing any code, using Zoho Flow.
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Create a new contact in Outreach whenever a new contact is created in Zoho Desk
Having precise contact details empowers your sales team to deliver timely communications to users. This flow create a new contact is in Outreach each time a new contact is created in Zoho Desk.
How it works
- The flow triggers when a new contact is created in the selected portal in Zoho Desk.
- Zoho Flow adds a new recipient in Outreach.
Create a new contact in Outreach whenever a new contact is created in Zoho Desk
Zoho Desk + Outreach
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Supported triggers and actions
Integrate Zoho Desk and Outreach using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Agent availability updated
Triggers when the availability of an agent is updated
Event created
Triggers when a new event is created in the selected portal
Account updated
Triggers when the details of the selected account is updated
Time entry updated
Triggers when a time entry is updated in the selected task
Call updated
Triggers when the details of a call is updated in the selected portal
Article created
Triggers when a new article is created
Ticket created
Triggers when a new ticket is created in the selected portal
Ticket comment updated
Triggers when the selected ticket comment is updated
Event updated
Triggers when the details of an event is updated
Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
Ticket moved
Triggers when a ticket is moved to a different team or department
Contact updated
Triggers when the details of a contact is updated in the selected portal
Account created
Triggers when a new account is created in the selected portal
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Call created
Triggers when a new call is created in the selected portal
Ticket approval added
Triggers when a new ticket approval is added
Contact created
Triggers when a new contact is created in the selected portal
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Article updated
Triggers when an existing article is updated
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Ticket updated
Triggers when the details of the selected ticket are updated
Agent updated
Triggers when the details of an agent is updated in the selected portal
Agent created
Triggers when a new agent is created in the selected portal
Task updated
Triggers when the details of a task is updated in the selected portal
Task created
Triggers when a new task is created in the selected portal
Product created
Triggers when a new product is created
Time entry created
Triggers when a new time entry is created in the selected task
Sequence created or deleted
Triggers when a sequence is created or deleted
Sequence state created or deleted
Triggers when a sequence state is created or deleted
Sequence state updated
Triggers when the state of an existing sequence is updated
Task updated
Triggers when any detail of an existing task is updated
Prospect updated
Triggers when any detail of an existing prospect is updated
Account updated
Triggers when any detail of an existing account is updated
Opportunity updated
Triggers when any detail of an existing opportunity is updated
Mail updated
Triggers when any detail of an existing mail is updated
Mailing event
Triggers when a mail is created, delivered, bounced, opened, replied, or deleted
Task created or deleted
Triggers when a task is created or deleted
Account created or deleted
Triggers when an account is created or deleted
Sequence updated
Triggers when any detail of an existing sequence is updated
Opportunity created or deleted
Triggers when an opportunity is created or deleted
Prospect created or deleted
Triggers when a prospect is created or deleted
Call created or deleted
Triggers when a call is created or deleted
Call updated
Triggers when any detail of an existing call is updated
All Actions - Actions are the automated tasks
Create task
Creates a new task in the selected department
Create contact
Creates a new contact in the selected organization
Add tag
Adds a tag to the specified ticket
Remove tag
Removes a tag from the specified ticket
Create ticket comment
Creates a comment in the selected ticket
Create contract
Creates a new contract for the selected account
Create account
Creates a new account in the selected organization
Add task time entry
Adds time entry for an existing task
Create product
Creates a new product in the selected organization
Add user to group
Adds the specified users to an existing group
Add ticket time entry
Adds time entry for an existing ticket
Create ticket
Creates a new ticket in the selected organization
Create custom module record
Creates a new custom module record
Create call
Creates a new call in the selected organization
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create agent
Creates a new agent in the selected organization
Create topic
Creates a new topic
Create topic comment
Creates a comment for the specified topic
Create task comment
Creates a new comment in the specified task
Create contact comment
Creates a comment in the selected contact
Create article
Creates a new article
Create event
Creates a new event in the selected organization
Send email reply
Sends a reply for the specified ticket created in the email channel
Update call timer
Updates the timer of an existing call
Update agent availability
Updates the availability status of an existing agent
Update ticket comment
Updates the comment for the specified ticket
Update contact
Updates the selected contact
Update topic
Updates the details of an existing topic
Send custom channel reply
Sends reply for a ticket via the selected channel
Update article
Updates the details of an existing article
Update task timer
Updates the timer of an existing task
Update ticket
Updates the details of an existing ticket
Update agent
Updates the details of an existing agent
Update contract
Updates the details of an existing contract
Invite contact to the help center
Invites the specified contacts to help center
Update task
Updates the details of an existing task
Update contact comment
Updates the specified comment in the selected contact
Update KB user status
Updates the status of an existing KB user
Update ticket timer
Updates the timer of an existing ticket
Update custom module record
Updates the details of an existing custom module record
Close ticket
Closes the specified tickets
Update product
Updates the details of the selected product
Update call
Updates the details of the specified call
Edit ticket time entry
Edits the time entry of an existing ticket
Remove user from group
Removes the specified users from an existing group
Associate accounts to contact
Associates the specified account with the specified contact
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Move ticket
Moves the specified ticket to the selected department
Update account
Updates the selected account
Fetch KB user
Fetches the details of an existing KB user
Fetch ticket
Fetches the details of an existing ticket
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch ticket thread
Fetches an existing ticket thread by unique ID
Fetch contract
Fetches the details of an existing contract
Fetch custom module record
Fetches the details of an existing custom module record
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch task
Fetches the details of an existing task by ID
Fetch call
Fetches the details of a call based on the selected field
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch article
Fetches the details of an existing article
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch account
Fetches an existing account by name or ID
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch event
Fetches the details of an event based on the selected field
Trash contact
Moves selected contact to the recycle bin
Trash account
Moves selected account to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
Create task
Creates a new task
Add prospect to sequence
Adds a prospect to the specified sequence
Add prospect
Adds a new prospect
Log call
Logs a new call
Create opportunity
Creates a new opportunity
Create account
Creates a new account
Add recipient
Adds a new recipient
Update account
Updates the details of an existing account
Update prospect
Updates an existing prospect
Fetch call purpose - By name
Fetches the details of an existing call purpose by name
Fetch persona - By ID
Fetches the details of an existing persona by ID
Fetch opportunity - By ID
Fetches the details of an existing opportunity by ID
Fetch persona - By name
Fetches the details of an existing persona by name
Fetch opportunity stage - By name
Fetches the details of an existing opportunity stage by its name
Fetch opportunity - By name
Fetches the details of an existing opportunity by name
Fetch user - By email address
Fetches the details of an existing user by email address
Fetch prospect stage - By name
Fetches the details of an existing prospect stage by name
Fetch sequence
Fetches the details of a sequence by its name
Fetch mailbox
Fetches an existing mailbox by its email address
Fetch call - By ID
Fetches the details of an existing call by ID
Fetch opportunity stage - By ID
Fetches the details of an existing opportunity stage by its ID
Fetch task priority - By name
Fetches the details of an existing task priority by name
Fetch call purpose - By ID
Fetches the details of an existing call purpose by ID
Fetch call disposition - By ID
Fetches the details of an existing call disposition status by ID
Fetch task priority - By ID
Fetches the details of an existing task priority by ID
Fetch call disposition - By name
Fetches the details of an existing call disposition status by name
Fetch prospect - By name or email
Fetches the details of an existing prospect by first name, last name, or email
Fetch account - By name
Fetches the details of an existing account by name
Fetch mailing
Fetches the details of an existing mailing by ID
Fetch account - By ID
Fetches the details of an existing account by ID
Fetch prospect stage - By ID
Fetches the details of an existing prospect stage by its ID
Fetch prospect - By ID
Fetches the details of an existing prospect by ID
Fetch user - By ID
Fetches the details of an existing user by ID
What is Outreach?
Outreach is a sales engagement platform that lets you reach out to prospects through call, email, text, or social networks. It lets you build process workflows, manage tasks, and monitor performance metrics.
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