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Integrate Zoho Desk with RingCentral
Send information between Zoho Desk and RingCentral automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
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Add a new contact in RingCentral whenever a new contact is added in Zoho Desk
Ensure effective engagement by marketing and sales with up-to-date contact information across platforms. This flow create a new contact is in RingCentral each time a new contact is created in Zoho Desk.
How it works
- The flow triggers when a new contact is created in the selected portal in Zoho Desk.
- Zoho Flow creates a new contact in RingCentral.
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Add a new contact in RingCentral whenever a new contact is added in Zoho Desk
Zoho Desk + RingCentral
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Build your own integrations between Zoho Desk and RingCentral
Connect Zoho Desk and RingCentral with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Zoho Desk and RingCentral using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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Agent availability updated
Triggers when the availability of an agent is updated
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Account updated
Triggers when the details of the selected account is updated
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Ticket moved
Triggers when a ticket is moved to a different team or department
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Call updated
Triggers when the details of a call is updated in the selected portal
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Ticket approval added
Triggers when a new ticket approval is added
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Agent created
Triggers when a new agent is created in the selected portal
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Event created
Triggers when a new event is created in the selected portal
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Contact updated
Triggers when the details of a contact is updated in the selected portal
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Event updated
Triggers when the details of an event is updated
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Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
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Account created
Triggers when a new account is created in the selected portal
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Agent updated
Triggers when the details of an agent is updated in the selected portal
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Ticket thread added
Triggers when a new ticket thread is added in the selected portal
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Article created
Triggers when a new article is created
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Article updated
Triggers when an existing article is updated
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Time entry created
Triggers when a new time entry is created in the selected task
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Contact created
Triggers when a new contact is created in the selected portal
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Task created
Triggers when a new task is created in the selected portal
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Ticket approval updated
Triggers when the details of an existing ticket approval are updated
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Task updated
Triggers when the details of a task is updated in the selected portal
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Ticket created
Triggers when a new ticket is created in the selected portal
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Time entry updated
Triggers when a time entry is updated in the selected task
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Ticket comment added
Triggers when a new ticket comment is added in the selected portal
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Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
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Product created
Triggers when a new product is created
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Call created
Triggers when a new call is created in the selected portal
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Ticket updated
Triggers when the details of the selected ticket is updated
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Ticket comment updated
Triggers when the selected ticket comment is updated
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Call missed
Triggers when a call is missed
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Call answered
Trigger when a call is answered
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New SMS
Triggers when a new SMS is sent or received
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Call recorded
Triggers when a call is recorded
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New voicemail
Triggers when a new voicemail is sent or received
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New team chat
Triggers when a new team chat is created
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New call
Triggers when a new call is initiated or received
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Call disconnected
Triggers when a call is ended
All Actions - Actions are the automated tasks
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Create product
Creates a new product in the selected organization
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Remove tag
Removes a tag from the specified ticket
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Request approval for ticket
Requests an approval for an existing ticket from the specified approver
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Create task
Creates a new task in the selected department
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Create agent
Creates a new agent in the selected organization
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Create ticket comment
Creates a comment in the selected ticket
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Create call
Creates a new call in the selected organization
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Create contact
Creates a new contact in the selected organization
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Add task time entry
Adds time entry for an existing task
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Add ticket time entry
Adds time entry for an existing ticket
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Add user to group
Adds the specified users to an existing group
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Create article
Creates a new article
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Create custom module record
Creates a new custom module record
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Add tag
Adds a tag to the specified ticket
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Send email reply
Sends a reply for the specified ticket created in the email channel
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Create event
Creates a new event in the selected organization
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Add agent to team
Adds the specified agent to the selected team
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Create task comment
Creates a new comment in the specified task
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Create contract
Creates a new contract for the selected account
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Create topic comment
Creates a comment for the specified topic
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Create contact comment
Creates a comment in the selected contact
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Create account
Creates a new account in the selected organization
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Create ticket
Creates a new ticket in the selected organization
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Create topic
Creates a new topic
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Update article
Updates the details of an existing article
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Edit ticket time entry
Edits the time entry of an existing ticket
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Update contract
Updates the details of an existing contract
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Update call
Updates the details of the specified call
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Update contact
Updates the selected contact
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Update custom module record
Updates the details of an existing custom module record
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Update agent availability
Updates the availability status of an existing agent
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Move ticket
Moves the specified ticket to the selected department
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Update ticket
Updates the details of an existing ticket
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Update ticket comment
Updates the comment for the specified ticket
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Update agent
Updates the details of an existing agent
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Invite contact to the help center
Invites the specified contacts to help center
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Update product
Updates the details of the selected product
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Update topic
Updates the details of an existing topic
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Remove user from group
Removes the specified users from an existing group
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Remove agent from team
Removes the specified agent from the selected team
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Close ticket
Closes the specified tickets
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Update account
Updates the selected account
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Update ticket timer
Updates the timer of an existing ticket
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Update contact comment
Updates the specified comment in the selected contact
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Update task
Updates the details of an existing task
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Update call timer
Updates the timer of an existing call
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Update task timer
Updates the timer of an existing task
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Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
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Associate accounts to contact
Associates the specified account with the specified contact
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Update KB user status
Updates the status of an existing KB user
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Send custom channel reply
Sends reply for a ticket via the selected channel
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Fetch contract
Fetches the details of an existing contract
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Fetch ticket thread
Fetches an existing ticket thread by unique ID
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Fetch customer happiness
Fetches the happiness feedback of an existing customer
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Fetch KB user
Fetches the details of an existing KB user
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Fetch task
Fetches the details of an existing task by ID
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Fetch contact
Fetches a contact by email address, unique ID, or contact name
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Fetch custom module record
Fetches the details of an existing custom module record
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Fetch call
Fetches the details of a call based on the selected field
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Fetch ticket time entry
Fetches the time entry of an existing ticket
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Fetch article
Fetches the details of an existing article
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Fetch agent
Fetches the details of an existing agent by ID or email
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Fetch ticket
Fetches the details of an existing ticket
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Fetch product
Fetches the details of an existing product by unique ID or name
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Fetch event
Fetches the details of an event based on the selected field
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Fetch ticket tags
Fetches ticket tags using ticket ID
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Fetch account
Fetches an existing account by name or ID
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Trash contact
Moves selected contact to the recycle bin
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Trash ticket
Moves selected ticket to the recycle bin
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Trash account
Moves selected account to the recycle bin
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Initiate ring-out call
Initiates a two-legged ring-out call based on the specified caller and callee phone number
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Create contact
Creates a new contact
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Create team message
Creates a new team message
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Send SMS
Sends a new SMS to the specified phone number
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Update contact
Updates the details of an existing contact
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Block or allow phone number
Updates the blocked or allowed phone number list with the specified phone number
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Fetch ring-out call status
Fetches the status of a 2-legged ring-out call
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Fetch extension
Fetches the details of the existing extension
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Fetch message by ID
Fetches the details of an existing message record by message ID
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Fetch contact
Fetches the details of an existing contact
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Fetch call by session ID
Fetches the details of an existing call by session ID
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Fetch call by ID
Fetches the details of an existing call by ID
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Fetch user
Fetches the details of an existing user
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Fetch call record by ID
Fetches the details of an existing call record by ID
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
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What is RingCentral?
RingCentral is a cloud-based communication system that helps you better serve your customers with all-in-one cloud phone, video conferencing, team messaging, contact center and more.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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