![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Integrate Ecwid with Freshdesk
Send information between Ecwid and Freshdesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Create a contact in Freshdesk when a new purchase is made in Ecwid
Enhance customer satisfaction with immediate support integration at the moment of purchase. This flow will generate a new contact in Freshdesk in response to new purchases from Ecwid.
How it works
- The flow triggers when a new paid order is created in Ecwid.
- Zoho Flow creates a new contact in Freshdesk.
![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Create a contact in Freshdesk when a new purchase is made in Ecwid
Ecwid + Freshdesk
![](https://www.zohoflow.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Ecwid and Freshdesk
Connect Ecwid and Freshdesk with over 850+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Ecwid and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
Cart abandoned
Triggers when a customer leaves the online store without making a purchase
![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
Order created
Triggers when a new order is created
![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
Paid order created
Triggered when a new paid order is created
![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
Customer created
Triggers when a new customer is created
![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
Product created
Triggers when a new product is created
![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
Order status updated
Triggers when an order's status is updated
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact created
Triggers when a new contact is created
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket note added
Triggers when a note is added to the selected ticket
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket updated
Triggers when the details of an existing ticket are updated
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket created
Triggers when a new ticket is created
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact updated
Triggers when the details of an existing contact are updated
All Actions - Actions are the automated tasks
![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
Create product
Creates a new product
![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
Create customer
Creates a new customer
![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
Create order
Creates a new order
![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
Create discount coupon
Creates a new discount coupon
![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
Fetch order
Fetches an order by order number
![](https://flow-au-public.nimbuspop.com/flow-apps/ecwid.png)
Fetch customer
Fetches the details of an existing customer by email address
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum
Creates a new forum in the selected category
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Add notes to ticket
Adds private or public notes to the selected ticket
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Create company
Creates a new company
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Create group
Creates a new group
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum category
Creates a new forum category
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Create ticket
Creates a new ticket
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Create contact
Creates a new contact
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Update contact
Updates the details of an existing contact
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Update company
Updates the details of an existing company
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent by ID
Fetches the details of an existing agent by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company
Fetches the details of an existing company by domain
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status
Fetches the status of a specific ticket by label
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch group by ID
Fetches the details of an existing group by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact by ID
Fetches the details of an existing contact by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority
Fetches the priority details of a specific ticket by label
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket by ID
Fetches the details of an existing ticket by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company by ID
Fetches the details of an existing company by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
What is Ecwid?
Ecwid is ecommerce software. It lets you add your Ecwid store to an existing website, sell products on multiple platforms, and reach out to customers in different languages.
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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