Integrate Ecwid with Freshdesk
Send information between Ecwid and Freshdesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a contact in Freshdesk when a new purchase is made in Ecwid
Enhance customer satisfaction with immediate support integration at the moment of purchase. This flow will generate a new contact in Freshdesk in response to new purchases from Ecwid.
How it works
- The flow triggers when a new paid order is created in Ecwid.
- Zoho Flow creates a new contact in Freshdesk.
Create a contact in Freshdesk when a new purchase is made in Ecwid
Ecwid + Freshdesk
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Supported triggers and actions
Integrate Ecwid and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Cart abandoned
Triggers when a customer leaves the online store without making a purchase
Order created
Triggers when a new order is created
Paid order created
Triggered when a new paid order is created
Customer created
Triggers when a new customer is created
Product created
Triggers when a new product is created
Order status updated
Triggers when an order's status is updated
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact are updated
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
Create product
Creates a new product
Create customer
Creates a new customer
Create order
Creates a new order
Create discount coupon
Creates a new discount coupon
Fetch order
Fetches an order by order number
Fetch customer
Fetches the details of an existing customer by email address
Create forum
Creates a new forum in the selected category
Create company
Creates a new company
Create group
Creates a new group
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Create contact
Creates a new contact
Create ticket
Creates a new ticket
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch group by ID
Fetches the details of an existing group by ID
What is Ecwid?
Ecwid is ecommerce software. It lets you add your Ecwid store to an existing website, sell products on multiple platforms, and reach out to customers in different languages.
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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