Integrate Freshdesk with Asana

Send information between Freshdesk and Asana automatically, without writing any code, using Zoho Flow.

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Add new tasks to your Asana for new tickets generated in Freshdesk

Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will add new tasks to your Asana for new tickets generated in Freshdesk.

How it works
  1. The flow triggers when a new ticket is created in Freshdesk.
  2. Zoho Flow creates a new task in the selected project in Asana.
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Add new tasks to your Asana for new tickets generated in Freshdesk

Freshdesk + Asana

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Connect Freshdesk and Asana with over 800+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Freshdesk and Asana using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Contact created

Triggers when a new contact is created

Ticket note added

Triggers when a note is added to the selected ticket

Ticket updated

Triggers when the details of an existing ticket are updated

Ticket created

Triggers when a new ticket is created

Contact updated

Triggers when the details of an existing contact are updated

Task created

Triggers when a new task is created

Task tagged

Triggers when a task is tagged in the selected project

Tag added

Triggers when a new tag is added in the selected workspace

Team created

Triggers when a team is created in the selected organization

Task section changed

Triggers when a change is made to a task section

Subtask created

Triggers when a new subtask is created

Task or subtask updated

Triggers when the details of an existing task or subtask are updated

Task or subtask created

Triggers when a new task or subtask is created

Task completed

Triggers when an existing task is completed

Workspace or organization created

Triggers when a new workspace or organization is created

Project created

Triggers when a new project is created

User added

Triggers when a new user is added in the selected workspace

Project updated

Triggers when the details of an existing project are updated

All Actions - Actions are the automated tasks

Create forum

Creates a new forum in the selected category

Add notes to ticket

Adds private or public notes to the selected ticket

Create company

Creates a new company

Create group

Creates a new group

Create forum category

Creates a new forum category

Create ticket

Creates a new ticket

Create contact

Creates a new contact

Update contact

Updates the details of an existing contact

Update company

Updates the details of an existing company

Update ticket

Updates the details of an existing ticket

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch company

Fetches the details of an existing company by domain

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID

Fetches the details of an existing group by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch company by ID

Fetches the details of an existing company by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Create project in workspace

Creates a new project in the selected workspace

Create task

Creates a new task in the selected project

Add task to section

Adds a new task to the specified section

Create task in project

Creates a new task with custom fields in the selected project

Create subtask

Creates a new subtask under the specified task

Create project in team

Creates a new project in the selected team

Create story

Creates a new story for the specified task

Duplicate project

Creates a duplicate copy of an existing project with a different name

Create project from template

Creates a new project from the selected template

Update task

Updates the details of an existing task

Update task in project

Updates the details (include custom fields) of an existing task

Update project

Updates the details of an existing project

Fetch task

Fetches a task by its GID

Fetch task in project

Fetches the details (including custom fields) of an existing task in a project by its GID

Fetch user

Fetches the details of an existing user by email

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

What is Asana?

Asana is a team collaboration platform that let teams track their work with projects, tasks, and subtasks. It also lets you add custom fields, create team pages, set due dates, and more.

Build comprehensive workflows using

Webhook triggers

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Logic

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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