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Integrate Freshdesk with DoneDone
Send information between Freshdesk and DoneDone automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
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Create action items in your DoneDone for newly generated tickets in Freshdesk
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will add new tasks to your DoneDone for new tickets generated in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a task in the selected project in DoneDone.
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Create action items in your DoneDone for newly generated tickets in Freshdesk
Freshdesk + DoneDone
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Build your own integrations between Freshdesk and DoneDone
Connect Freshdesk and DoneDone with over 850+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and DoneDone using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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Contact created
Triggers when a new contact is created
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Ticket note added
Triggers when a note is added to the selected ticket
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Ticket updated
Triggers when the details of an existing ticket are updated
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Ticket created
Triggers when a new ticket is created
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Contact updated
Triggers when the details of an existing contact are updated
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Task created
Triggers when a new task is created in the selected project
All Actions - Actions are the automated tasks
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Create forum
Creates a new forum in the selected category
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Add notes to ticket
Adds private or public notes to the selected ticket
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Create company
Creates a new company
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Create group
Creates a new group
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Create forum category
Creates a new forum category
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Create ticket
Creates a new ticket
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Create contact
Creates a new contact
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Update contact
Updates the details of an existing contact
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Update company
Updates the details of an existing company
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Update ticket
Updates the details of an existing ticket
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Fetch agent by ID
Fetches the details of an existing agent by ID
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Fetch company
Fetches the details of an existing company by domain
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Fetch ticket status
Fetches the status of a specific ticket by label
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Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
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Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
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Fetch group by ID
Fetches the details of an existing group by ID
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Fetch contact by ID
Fetches the details of an existing contact by ID
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Fetch ticket priority
Fetches the priority details of a specific ticket by label
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Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
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Fetch ticket status by ID
Fetches the status of a specific ticket by ID
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Fetch ticket by ID
Fetches the details of an existing ticket by ID
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Fetch company by ID
Fetches the details of an existing company by ID
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Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
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Add comment
Adds a comment to the specified task
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Create task
Creates a task in the selected project
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Create project
Creates a new project
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Update task status
Updates the status of the specified task
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Update task priority
Updates the priority of the specified task
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is DoneDone?
DoneDone is a simple task tracker and shared inbox designed for companies to track their projects and support their customers.
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