Integrate Freshdesk with Mautic

Send information between Freshdesk and Mautic automatically, without writing any code, using Zoho Flow.

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Generate a new contact in Mautic each time a new contact is created in Freshdesk

Ensure quick access to contact information across all platforms for enhanced engagement. This flow will log a new contact in Mautic whenever a new contact is created in Freshdesk.

How it works
  1. The flow triggers when a new contact is created in Freshdesk.
  2. Zoho Flow creates a new contact in Mautic.
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Generate a new contact in Mautic each time a new contact is created in Freshdesk

Freshdesk + Mautic

Build your own integrations between Freshdesk and Mautic

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Supported triggers and actions

Integrate Freshdesk and Mautic using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Contact created

Triggers when a new contact is created

Ticket note added

Triggers when a note is added to the selected ticket

Ticket updated

Triggers when the details of an existing ticket are updated

Ticket created

Triggers when a new ticket is created

Contact updated

Triggers when the details of an existing contact are updated

Form entry submitted

Triggers when an entry is submitted for the selected form

Contact created

Triggers when a new contact is created

Page hit registered

Triggers when a landing page is visited by a contact

Updated contact

Triggers when any detail of an existing contact is updated

Contact points updated

Triggers when the score for a contact is updated

Email opened

Triggers when a contact views an email

All Actions - Actions are the automated tasks

Create forum

Creates a new forum in the selected category

Add notes to ticket

Adds private or public notes to the selected ticket

Create company

Creates a new company

Create group

Creates a new group

Create forum category

Creates a new forum category

Create ticket

Creates a new ticket

Create contact

Creates a new contact

Update contact

Updates the details of an existing contact

Update company

Updates the details of an existing company

Update ticket

Updates the details of an existing ticket

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch company

Fetches the details of an existing company by domain

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID

Fetches the details of an existing group by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch company by ID

Fetches the details of an existing company by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Create contact

Creates a new contact

Update contact

Updates the details of an existing contact

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch contact by email address

Fetches the details of an existing contact by email address

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

What is Mautic?

Mautic is an open-source marketing automation software that helps marketers personalize their communication and deliver the right message at the right time.

Marketing Automation

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Zoho Flow was the deal-maker for the whole Zoho platform. For everyone who wants to use more than one Zoho app, Zoho Flow is a must. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.

Neville Mader

Director, Perth Security Services

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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