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Integrate Freshdesk with RingCentral
Send information between Freshdesk and RingCentral automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
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Add a new contact in RingCentral whenever a new contact is added in Freshdesk
Ensure effective engagement by marketing and sales with up-to-date contact information across platforms. This flow will add a new contact in RingCentral whenever a new contact is added in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new contact in RingCentral.
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Add a new contact in RingCentral whenever a new contact is added in Freshdesk
Freshdesk + RingCentral
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Build your own integrations between Freshdesk and RingCentral
Connect Freshdesk and RingCentral with over 850+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and RingCentral using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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Contact created
Triggers when a new contact is created
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Ticket note added
Triggers when a note is added to the selected ticket
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Ticket updated
Triggers when the details of an existing ticket are updated
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Ticket created
Triggers when a new ticket is created
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Contact updated
Triggers when the details of an existing contact are updated
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Call answered
Trigger when a call is answered
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New voicemail
Triggers when a new voicemail is sent or received
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Call recorded
Triggers when a call is recorded
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New call
Triggers when a new call is initiated or received
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New team chat
Triggers when a new team chat is created
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Call missed
Triggers when a call is missed
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Call disconnected
Triggers when a call is ended
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New SMS
Triggers when a new SMS is sent or received
All Actions - Actions are the automated tasks
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Create forum
Creates a new forum in the selected category
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Add notes to ticket
Adds private or public notes to the selected ticket
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Create company
Creates a new company
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Create group
Creates a new group
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Create forum category
Creates a new forum category
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Create ticket
Creates a new ticket
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Create contact
Creates a new contact
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Update contact
Updates the details of an existing contact
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Update company
Updates the details of an existing company
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Update ticket
Updates the details of an existing ticket
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Fetch agent by ID
Fetches the details of an existing agent by ID
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Fetch company
Fetches the details of an existing company by domain
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Fetch ticket status
Fetches the status of a specific ticket by label
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Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
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Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
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Fetch group by ID
Fetches the details of an existing group by ID
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Fetch contact by ID
Fetches the details of an existing contact by ID
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Fetch ticket priority
Fetches the priority details of a specific ticket by label
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Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
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Fetch ticket status by ID
Fetches the status of a specific ticket by ID
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Fetch ticket by ID
Fetches the details of an existing ticket by ID
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Fetch company by ID
Fetches the details of an existing company by ID
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Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
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Send SMS
Sends a new SMS to the specified phone number
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Initiate ring-out call
Initiates a two-legged ring-out call based on the specified caller and callee phone number
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Create team message
Creates a new team message
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Create contact
Creates a new contact
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Update contact
Updates the details of an existing contact
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Block or allow phone number
Updates the blocked or allowed phone number list with the specified phone number
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Fetch contact
Fetches the details of an existing contact
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Fetch user
Fetches the details of an existing user
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Fetch call by ID
Fetches the details of an existing call by ID
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Fetch message by ID
Fetches the details of an existing message record by message ID
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Fetch ring-out call status
Fetches the status of a 2-legged ring-out call
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Fetch call record by ID
Fetches the details of an existing call record by ID
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Fetch extension
Fetches the details of the existing extension
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Fetch call by session ID
Fetches the details of an existing call by session ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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