Integrate Freshdesk with Toggl Track
Send information between Freshdesk and Toggl Track automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create action items in your Toggl Track for newly generated tickets in Freshdesk
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will create a task in Toggl Track for new tickets created in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in the selected project in Toggl Track.
Create action items in your Toggl Track for newly generated tickets in Freshdesk
Freshdesk + Toggl Track
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Supported triggers and actions
Integrate Freshdesk and Toggl Track using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact created
Triggers when a new contact is created
Ticket note added
Triggers when a note is added to the selected ticket
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket created
Triggers when a new ticket is created
Contact updated
Triggers when the details of an existing contact are updated
Project updated
Triggers when a project is updated in the selected workspace
Client created
Triggers when a new client is created in the selected workspace
Tag created
Triggers when a new tag is created in the selected workspace
Time entry updated
Triggers when a time entry is updated
Time entry created
Triggers when a new time entry is created
Task updated
Triggers when a task is updated in the selected workspace
Client updated
Triggers when a client is updated in the selected workspace
Project created
Triggers when a new project is created in the selected workspace
Task created
Triggers when a new task is created in the selected workspace
All Actions - Actions are the automated tasks
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create company
Creates a new company
Create group
Creates a new group
Create forum category
Creates a new forum category
Create ticket
Creates a new ticket
Create contact
Creates a new contact
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Create project
Creates a new project in the selected workspace
Create client
Creates a new client in the selected workspace
Create task
Creates a new task in the selected project
Fetch project
Fetches the details of an existing project by ID or name
Fetch time entry
Fetches the details of existing time entry by ID or start and end date
Fetch task
Fetches the details of an existing task by ID
Fetch client
Fetches the details of the existing client by ID or name
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Toggl Track?
Toggl Track is a time tracking application that lets you manage projects across teams and make better business decisions. It provides tools for team planning, profitability analysis, and more.
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