Integrate Freshdesk with ZappHub
Send information between Freshdesk and ZappHub automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a new contact in ZappHub whenever a new contact is created in Freshdesk
Having precise contact details empowers your sales team to deliver timely communications to users. This flow will generate a new contact in ZappHub each time a new contact is created in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new user contact in the internal contacts agenda of the WhatsApp device connected in ZappHub.
Create a new contact in ZappHub whenever a new contact is created in Freshdesk
Freshdesk + ZappHub
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Supported triggers and actions
Integrate Freshdesk and ZappHub using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact are updated
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
Message sent or received
Triggers when a new message is sent or received
Message delivered
Triggers when a message is delivered successfully
All Actions - Actions are the automated tasks
Create forum
Creates a new forum in the selected category
Create company
Creates a new company
Create group
Creates a new group
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Create contact
Creates a new contact
Create ticket
Creates a new ticket
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch group by ID
Fetches the details of an existing group by ID
Create contact
Creates a new user contact in the internal contacts agenda of the WhatsApp device connected
Create agent
Creates a new chat agent for the current device
Add participants to group
Adds the specified participants to an existing group using their phone numbers
Send message
Sends a new text message to the specified phone number, group, or broadcast list.
Remove participant from group
Removes the specified participants from an existing group by phone number
Revoke group invite
Revokes the specified group invite code
Update contact
Updates the details of an existing contact using WhatsApp contact ID
Fetch contact
Fetches the details of an existing contact using WhatsApp ID or phone number
Fetch group invite code
Fetches the invite URL for an existing group
Validate phone number
Validates the specified list of phone numbers, optionally enforcing the country code or local prefix.
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is ZappHub?
ZappHub is a collaborative, web-based live chat solution that allows multiple people to interact with a linked WhatsApp account simultaneously.
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Learn more >It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more
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Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
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Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more
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