Integrate Freshdesk with Zoho Campaigns
Send information between Freshdesk and Zoho Campaigns automatically, without writing any code, using Zoho Flow.
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Generate a new contact in Zoho Campaigns each time a new contact is created in Freshdesk
Accurate contact details enable your sales team to deliver timely and personalized communication to users. This flow will add a new contact in Zoho Campaigns whenever a new contact is added in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow adds a contact to an existing list. Updates the details of the contact if it already exists. in Zoho Campaigns.
Generate a new contact in Zoho Campaigns each time a new contact is created in Freshdesk
Freshdesk + Zoho Campaigns
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Supported triggers and actions
Integrate Freshdesk and Zoho Campaigns using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact are updated
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
Contact unsubscribed from list
Triggers when a contact is unsubscribed from the selected list
Subscriber added to list
Triggers when a subscriber is added to the selected list
Campaign failed
Triggers when a campaign is paused, stopped, or cancelled
Campaign created
Triggers when a new campaign is created
Campaign sent
Triggers when a campaign is successfully sent
All Actions - Actions are the automated tasks
Create forum
Creates a new forum in the selected category
Create company
Creates a new company
Create group
Creates a new group
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Create contact
Creates a new contact
Create ticket
Creates a new ticket
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch group by ID
Fetches the details of an existing group by ID
Create tag
Creates a new tag
Clone campaign
Creates a copy of an existing campaign
Add contact to list
Adds a new contact to the specified list
Create list
Creates a list with the specified emails
Add contact to workflow
Adds a contact to the selected workflow
Send campaign
Sends the selected campaign
Add or update contact
Adds a contact to an existing list. Updates the details of the contact if it already exists.
Tag contact
Tags the specified contact
Update list
Updates the details of an existing list
Move contact to do-not-mail list
Moves the specified contact to the do-not-mail list
Associate list to campaign
Associates an existing list to the selected campaign
Untag contact
Untags the specified contact
Fetch campaign report
Fetches the report for the specified campaign
Fetch contact
Fetches the details of an existing contact
Fetch contact from list
Fetches the details of a contact by email address
Unsubscribe contact
Removes the specified contact from an existing list
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Zoho Campaigns?
Zoho Campaigns helps you create and send personalized email campaigns. With features like predefined templates, autoresponders, intuitive editor, and reports, you can better engage your customers.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
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Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
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Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more
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