Integrate Freshdesk with Zoho Projects
Send information between Freshdesk and Zoho Projects automatically, without writing any code, using Zoho Flow.
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Create action items in your Zoho Projects for newly generated tickets in Freshdesk
Efficiently address customer concerns by promptly creating tasks. This flow will create a task in your Zoho Projects for newly generated tickets in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in Zoho Projects.
Create action items in your Zoho Projects for newly generated tickets in Freshdesk
Freshdesk + Zoho Projects
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Supported triggers and actions
Integrate Freshdesk and Zoho Projects using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
Ticket updated
Triggers when the details of an existing ticket are updated
Task list created
Triggers when a new task list is created
Task updated in project
Triggers when the details of an existing task are updated in the selected project
Bug submitted
Triggers when a new bug/issue is submitted
Overdue task or subtask in portal
Triggers when a task or subtask in the selected portal becomes overdue
Overdue task in project
Triggers when a task in the selected project becomes overdue
Task created in project
Triggers when a new task is created in the selected project
Comment added
Triggers when a new comment is added to the selected task
Milestone created
Triggers when a new milestone is created
Task list completed
Triggers when a task list is marked as completed
Bug submitted in project
Triggers when a new bug/issue is submitted in the selected project
Event created
Triggers when a new event is created
Milestone created in a portal
Triggers when a new milestone is created in the selected portal
Milestone completed
Triggers when a milestone is marked as completed
Task created
Triggers when a new task is created in the selected portal
Task completed
Triggers when a task is completed in the selected portal
Project updated
Triggers when the details of an existing project are updated
Task or subtask updated
Triggers when the details of an existing task or subtask are updated in the selected portal
Milestone completed in a portal
Triggers when a milestone is completed in any project in the selected portal
Project comment added
Triggers when a new comment is added in the selected project
Project created
Triggers when a new project is created
All Actions - Actions are the automated tasks
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Create contact
Creates a new contact
Create forum
Creates a new forum in the selected category
Create group
Creates a new group
Create company
Creates a new company
Create ticket
Creates a new ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch company
Fetches the details of an existing company by domain
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Add existing client company to a project
Adds an existing client company to a project
Create comment in project
Creates a new comment in the selected project
Add followers to task
Adds the specified users as followers to an existing task
Create task list
Creates a new task list
Create subtask
Creates a new subtask in the selected task
Add comment to bug
Adds a new comment to the selected bug
Create event
Creates a new event
Create milestone
Creates a new milestone
Add user to project
Adds a user to the selected project
Create project
Creates a new project
Create issue time log
Creates a time log for the selected issue
Add comment
Adds a comment to the selected task
Create time log for task
Creates a time log for the selected task
Create task
Creates a new task
Submit bug
Submits a new bug/issue
Add client to project
Adds a client to the selected project
Add client company
Creates a new client company
Create general time log
Creates a general time log for the selected project
Update task list
Updates the details of a task list using its ID
Update issue time log
Updates the details of an existing issue time log
Update task or subtask
Updates the task or subtask details for the specified ID
Update task time log
Updates the details of an existing task time log
Update bug
Updates the details of an existing bug/issue
Update general time log
Updates the details of an existing general time log
Complete milestone
Completes an existing milestone
Update project
Updates the details of an existing project
Update client company
Updates the details of an existing client company
Fetch bug in project
Fetches the details of an existing bug/task in the selected project
Fetch project status
Fetches the status of a project by name
Fetch task status
Fetches the status of an existing task by task name
Fetch task in project
Fetches the details of an existing task by ID, name, owner, or status in the selected project
Fetch clients in a project
Fetches the clients associated with the selected project
Fetch milestone
Fetch the details of an existing milestone by search term
Fetch user
Fetches the details of an existing user by email address or user ID
Fetch time log
Fetches the details of an existing time log by bill status and owner
Fetch milestone by ID
Fetches the details of an existing milestone by ID
Fetch project - By search term
Fetches the details of an existing project by search term
Fetch task list
Fetches the details of an existing task list by name
Fetch task
Fetches the details of an existing task by name
Fetch project - By ID
Fetches the details of an existing project by ID
Fetch CRM deals
Fetch the CRM deals associated with the selected project
Fetch tag
Fetches the specified tag using name
Fetch user in portal
Fetches the details of a user in the selected portal using email address
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Zoho Projects?
Zoho Projects is online project management software that helps you efficiently collaborate with your teams. You can create projects and tasks, set milestones, file issues, and keep track of everything from one place.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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