![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Integrate Freshdesk with Zoho Projects
Send information between Freshdesk and Zoho Projects automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Create action items in your Zoho Projects for newly generated tickets in Freshdesk
Efficiently address customer concerns by promptly creating tasks. This flow will create a task in your Zoho Projects for newly generated tickets in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in Zoho Projects.
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Create action items in your Zoho Projects for newly generated tickets in Freshdesk
Freshdesk + Zoho Projects
![](https://www.zohoflow.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Freshdesk and Zoho Projects
Connect Freshdesk and Zoho Projects with over 750+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and Zoho Projects using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact updated
Triggers when the details of an existing contact are updated
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket note added
Triggers when a note is added to the selected ticket
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket created
Triggers when a new ticket is created
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact created
Triggers when a new contact is created
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket updated
Triggers when the details of an existing ticket are updated
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Task list created
Triggers when a new task list is created
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Task updated in project
Triggers when the details of an existing task are updated in the selected project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Bug submitted
Triggers when a new bug/issue is submitted
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Overdue task or subtask in portal
Triggers when a task or subtask in the selected portal becomes overdue
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Overdue task in project
Triggers when a task in the selected project becomes overdue
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Task created in project
Triggers when a new task is created in the selected project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Comment added
Triggers when a new comment is added to the selected task
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Milestone created
Triggers when a new milestone is created
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Task list completed
Triggers when a task list is marked as completed
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Bug submitted in project
Triggers when a new bug/issue is submitted in the selected project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Event created
Triggers when a new event is created
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Milestone created in a portal
Triggers when a new milestone is created in the selected portal
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Milestone completed
Triggers when a milestone is marked as completed
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Task created
Triggers when a new task is created in the selected portal
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Task completed
Triggers when a task is completed in the selected portal
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Project updated
Triggers when the details of an existing project are updated
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Task or subtask updated
Triggers when the details of an existing task or subtask are updated in the selected portal
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Milestone completed in a portal
Triggers when a milestone is completed in any project in the selected portal
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Project comment added
Triggers when a new comment is added in the selected project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Project created
Triggers when a new project is created
All Actions - Actions are the automated tasks
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Add notes to ticket
Adds private or public notes to the selected ticket
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum category
Creates a new forum category
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Create contact
Creates a new contact
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum
Creates a new forum in the selected category
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Create group
Creates a new group
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Create company
Creates a new company
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Create ticket
Creates a new ticket
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Update contact
Updates the details of an existing contact
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Update company
Updates the details of an existing company
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company
Fetches the details of an existing company by domain
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch group by ID
Fetches the details of an existing group by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status
Fetches the status of a specific ticket by label
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent by ID
Fetches the details of an existing agent by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact by ID
Fetches the details of an existing contact by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority
Fetches the priority details of a specific ticket by label
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company by ID
Fetches the details of an existing company by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket by ID
Fetches the details of an existing ticket by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Add existing client company to a project
Adds an existing client company to a project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Create comment in project
Creates a new comment in the selected project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Add followers to task
Adds the specified users as followers to an existing task
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Create task list
Creates a new task list
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Create subtask
Creates a new subtask in the selected task
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Add comment to bug
Adds a new comment to the selected bug
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Create event
Creates a new event
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Create milestone
Creates a new milestone
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Add user to project
Adds a user to the selected project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Create project
Creates a new project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Create issue time log
Creates a time log for the selected issue
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Add comment
Adds a comment to the selected task
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Create time log for task
Creates a time log for the selected task
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Create task
Creates a new task
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Submit bug
Submits a new bug/issue
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Add client to project
Adds a client to the selected project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Add client company
Creates a new client company
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Create general time log
Creates a general time log for the selected project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Update task list
Updates the details of a task list using its ID
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Update issue time log
Updates the details of an existing issue time log
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Update task or subtask
Updates the task or subtask details for the specified ID
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Update task time log
Updates the details of an existing task time log
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Update bug
Updates the details of an existing bug/issue
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Update general time log
Updates the details of an existing general time log
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Complete milestone
Completes an existing milestone
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Update project
Updates the details of an existing project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Update client company
Updates the details of an existing client company
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch bug in project
Fetches the details of an existing bug/task in the selected project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch project status
Fetches the status of a project by name
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch task status
Fetches the status of an existing task by task name
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch task in project
Fetches the details of an existing task by ID, name, owner, or status in the selected project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch clients in a project
Fetches the clients associated with the selected project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch milestone
Fetch the details of an existing milestone by search term
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch user
Fetches the details of an existing user by email address or user ID
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch time log
Fetches the details of an existing time log by bill status and owner
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch milestone by ID
Fetches the details of an existing milestone by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch project - By search term
Fetches the details of an existing project by search term
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch task list
Fetches the details of an existing task list by name
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch task
Fetches the details of an existing task by name
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch project - By ID
Fetches the details of an existing project by ID
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch CRM deals
Fetch the CRM deals associated with the selected project
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch tag
Fetches the specified tag using name
![](https://flow-au-public.nimbuspop.com/flow-apps/zoho_projects.png)
Fetch user in portal
Fetches the details of a user in the selected portal using email address
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Zoho Projects?
Zoho Projects is online project management software that helps you efficiently collaborate with your teams. You can create projects and tasks, set milestones, file issues, and keep track of everything from one place.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >