Integrate Freshservice with Ronin

Send information between Freshservice and Ronin automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions

Integrate Freshservice and Ronin using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Updated problem

Triggers when any detail of a problem is updated

Asset created

Triggers when a new asset is created

Change created

Triggers when a new change is created

Ticket created

Triggers when a new ticket is created

Change updated

Triggers when any detail of a change is updated

Asset updated

Triggers when the details of an asset is updated

Problem created

Triggers when a new problem is created

Updated ticket

Triggers when any detail of a ticket is updated

Release created

Triggers when a new release is created

Updated release

Triggers when any detail of a release is updated

Invoice created

Triggers when a new invoice is created

Expense created

Triggers when a new expense is created

Estimate created

Triggers when a new estimate is created

Project created

Triggers when a new project is created

Task added

Triggers when a new task is added

Client created

Triggers when a new client is created

Payment created

Triggers when a new payment is added

Contact created

Triggers when a new contact is created

All Actions - Actions are the automated tasks

Create problem

Creates a new problem

Add device to software

Adds a new device to the specified software

Create requester

Creates a new requester

Create department

Creates a new department

Create change

Creates a new change

Create contract

Creates a new contract

Create release

Creates a new release

Create reply conversation

Creates a new reply conversation for the ticket

Create ticket note

Creates a new ticket note

Create asset

Creates a new asset

Create ticket

Creates a new ticket

Update problem

Updates the details of an existing problem

Update asset

Updates the details of an existing asset

Update ticket

Updates the details of an existing ticket

Fetch requester

Fetches the details of an existing requester by email or ID

Fetch asset attribute

Fetches the details of an asset type's attribute (product or vendor) by its name

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch asset

Fetches the details of an existing asset by either its name or ID

Fetch department

Fetches the details of an existing department by its name or ID

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

Fetch agent

Fetches the details of an existing agent by email or ID

Create contact

Creates a new contact

Create expense

Creates a new expense

Create task

Creates a new task

Create estimate

Creates a new estimate

Create invoice

Creates a new invoice

Create client

Creates a new client

What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Server Monitoring

What is Ronin?

Ronin is an online invoicing and time tracking web application that lets you track payments, send estimates, manage clients, and more.

Proposals & Invoices

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.

Julien Granjean

CEO, iDAYit

Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.

Neville Mader

Director, Perth Security Services

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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