Integrate Frill with Groove
Send information between Frill and Groove automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Frill and Groove using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New announcement
Triggers when a new announcement is made
Idea event
Triggers when an idea event occurs
Comment event
Triggers when a comment is created, updated, or deleted
Note event
Triggers when a note is created or deleted
Ticket closed
Triggers when a ticket is closed
Ticket opened
Triggers when a ticket is opened
Customer replied
Triggers when a customer replies to a ticket
Ticket created
Triggers when a new ticket is created
Agent replied
Triggers when an agent replies to a ticket
Note added
Triggers when a note is added to a ticket
Customer added
Triggers when a customer is added
Ticket assigned
Triggers when a ticket is assigned
Ticket deleted
Triggers when a ticket is deleted from trash
Ticket priority changed
Triggers when a ticket's priority is changed
Ticket tagged
Triggers when a ticket is tagged
All Actions - Actions are the automated tasks
Create idea
Creates a new idea
Create announcement
Creates a new announcement
Fetch topic
Fetches the details of an existing topic
Fetch idea
Fetches the details of an existing idea
Fetch status
Fetches the details of an existing status
Fetch user
Fetches the details of an existing user by email, name, or ID
Fetch follower
Fetches the details of an existing follower
Fetch announcement category
Fetches the details of an existing announcement category
Add note
Adds a private note to an existing ticket
Create new ticket
Starts a new ticket for your customer
Change ticket state
Changes the state of a ticket
Close ticket
Changes the state of a ticket to Closed
Assign agent to ticket
Assigns an agent to a ticket
Reopen ticket
Changes the state of a ticket to Opened
Find customer
Fetches customer profile details using email address
What is Frill?
Frill is a customer feedback management application that enables businesses to collect feedback, build roadmaps, and make announcements.
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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