Integrate GoSquared with Freshdesk
Send information between GoSquared and Freshdesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Set up a new contact in Freshdesk for each live chat initiation in GoSquared
Automatically capture contact details seamlessly during live chat interactions. This flow will create a new contact in Freshdesk for every new live chat session in GoSquared.
How it works
- The flow triggers when a new live chat message is received in GoSquared.
- Zoho Flow creates a new contact in Freshdesk.
Set up a new contact in Freshdesk for each live chat initiation in GoSquared
GoSquared + Freshdesk
Build your own integrations between GoSquared and Freshdesk
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Supported triggers and actions
Integrate GoSquared and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Traffic dip
Triggers when the number of current online visitors falls below a certain threshold
New live chat message
Triggers when a new live chat message is received
User exits smart group
Triggers when a user exits the selected smart group
User enters smart group
Triggers when a user enters the selected smart group
Traffic spike
Triggers when the number of current online visitors goes above a certain threshold
Contact created
Triggers when a new contact is created
Ticket note added
Triggers when a note is added to the selected ticket
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket created
Triggers when a new ticket is created
Contact updated
Triggers when the details of an existing contact are updated
All Actions - Actions are the automated tasks
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create company
Creates a new company
Create group
Creates a new group
Create forum category
Creates a new forum category
Create ticket
Creates a new ticket
Create contact
Creates a new contact
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
What is GoSquared?
GoSquared is web analytics, live chat, and customer data platform. You can generate leads, segment users, and track key website metrics in real time.
Similar apps
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
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Learn more >It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more
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