Integrate Groove with Insightly

Send information between Groove and Insightly automatically, without writing any code, using Zoho Flow.

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Create action items in your Insightly for newly generated tickets in Groove

Promptly address your customers' issues by creating tasks whenever a new ticket arises. This flow will create a task in Insightly for new tickets created in Groove.

How it works
  1. The flow triggers when a new ticket is created in Groove.
  2. Zoho Flow creates a new task in Insightly.
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Create action items in your Insightly for newly generated tickets in Groove

Groove + Insightly

Build your own integrations between Groove and Insightly

Connect Groove and Insightly with over 800+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Groove and Insightly using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Ticket assigned

Triggers when a ticket is assigned

Ticket closed

Triggers when a ticket is closed

Ticket deleted

Triggers when a ticket is deleted from trash

Ticket opened

Triggers when a ticket is opened

Ticket priority changed

Triggers when a ticket's priority is changed

Customer replied

Triggers when a customer replies to a ticket

Ticket tagged

Triggers when a ticket is tagged

Ticket created

Triggers when a new ticket is created

Agent replied

Triggers when an agent replies to a ticket

Note added

Triggers when a note is added to a ticket

Customer added

Triggers when a customer is added

New Project

Triggers when a new project is created

New Organization

Triggers when a new organization is created

New Lead

Triggers when a new lead is created

New Task

Triggers when a new task is created

New Contact

Triggers when a new contact is created

New Opportunity

Triggers when a new opportunity is created

All Actions - Actions are the automated tasks

Add note

Adds a private note to an existing ticket

Create new ticket

Starts a new ticket for your customer

Change ticket state

Changes the state of a ticket

Close ticket

Changes the state of a ticket to Closed

Assign agent to ticket

Assigns an agent to a ticket

Reopen ticket

Changes the state of a ticket to Opened

Find customer

Fetches customer profile details using email address

Create Organization

Creates a new organization

Create Contact

Creates a new contact

Create Project

Creates a new project

Create Task

Creates a new task

Create Lead

Creates a new lead

Create Opportunity

Creates a new opportunity

What is Groove?

GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.

Customer Support

What is Insightly?

Insightly is a CRM and project management software. You can access everything about a lead from a single page, automate customer communication, and monitor your milestones, tasks, and even resources.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more

Owain ap Rees

Sales Director, Artico

All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.

Neville Mader

Director, Perth Security Services

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