Integrate Raven Tools with ServiceDesk Plus Cloud
Send information between Raven Tools and ServiceDesk Plus Cloud automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Raven Tools and ServiceDesk Plus Cloud using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request updated
Triggers when the details of an existing request are updated
Change status updated
Triggers when the status of an existing change is updated
Task updated
Triggers when the details of an existing task are updated
Note created
Triggers when a new note is created
Requester created
Triggers when a new requester is created
Request created
Triggers when a new request is created
Request updated in template
Triggers when an existing request is updated in the selected template
Request created in template
Triggers when a new request is created in the selected template
Task created
Triggers when a new task is created
Change created
Triggers when a new change is created
Change updated
Triggers when a change is updated
Task closed
Triggers when a task is closed
Problem created
Triggers when a new problem is created in a template
Request approved
Triggers when an existing request is approved
Asset created
Triggers when a new asset is created
All Actions - Actions are the automated tasks
Add keyword
Adds a new keyword to the selected domain
Add domain
Adds a new domain
Remove keyword
Removes an existing keyword from the selected domain
Create change
Creates a new change
Create requester
Creates a new requester
Create request note
Creates a note for the selected request
Add solution
Adds a new solution
Associate request with problem
Associates a request with a specific problem
Create request
Creates a new request
Create problem
Creates a new problem
Update change
Updates the details of an existing change
Update problem
Updates the details of an existing problem
Update requester
Updates the details of an existing requester based on ID
Update request
Updates the details of an existing request
Find a request attribute
Fetches a request attribute by its name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch requester
Fetches the details of an existing requester by email address
Fetch solution topic
Fetches a solution topic by its name
Fetch problem
Fetches the details of an existing problem by ID
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch change UDF attributes
Fetches a change's UDF attributes by name
What is Raven Tools?
Raven Tools is a platform for SEO tools and reports. You can audit sites, analyze domain backlinks, and track keywords based on different parameters.
Similar apps
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow is an easy-to-use, very intuitive, and comprehensive integration platform. It helped us integrate Zoho Workplace with WordPress without writing a single line of code. Now, we do not miss Slack anymore, thanks to Zoho Flow and Zoho Workplace. Learn more
Rahul Roushan
CEO, OpIndia
Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
