Integrate Shopify with Freshdesk

Send information between Shopify and Freshdesk automatically, without writing any code, using Zoho Flow.

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Establish a new contact in Freshdesk after a purchase is made in Shopify

Bridge the gap between purchase and support by instantly creating contacts in your customer service platform for immediate assistance. This flow will set up a new contact in Freshdesk for each purchase occurring in Shopify.

How it works
  1. The flow triggers when an existing order is fulfilled in Shopify.
  2. Zoho Flow creates a new contact in Freshdesk.
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Establish a new contact in Freshdesk after a purchase is made in Shopify

Shopify + Freshdesk

Build your own integrations between Shopify and Freshdesk

Connect Shopify and Freshdesk with over 800+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Shopify and Freshdesk using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Blog created

Triggers when a new blog is created

Order fulfilled

Triggers when an existing order is fulfilled

Fulfillment updated

Triggers when any detail of an existing fulfillment is updated

Order drafted

Triggers when an existing order is drafted

Order updated

Triggers when an existing order is updated

Cart abandoned

Triggers when an open cart is abandoned

Product added

Triggers when a new product is added

Order created

Triggers when a new order is created

Refund created

Triggers when a refund entry is created

Order paid

Triggers when an existing order is paid

Checkout updated

Triggers when the details of an existing checkout are updated

Customer updated

Triggers when the details of an existing customer are updated

Checkout created

Triggers when a new checkout is created

Product updated

Triggers when the details of an existing product are updated

Draft order updated

Triggers when the details of an existing draft order are updated

Customer created

Triggers when a new customer is created

Inventory item updated

Triggers when the details of an existing inventory item are updated

Order canceled

Triggers when an order is canceled in your store

Cart updated

Triggers when an existing cart is updated

Fulfillment created

Triggers when a new fulfillment is created

Contact created

Triggers when a new contact is created

Ticket note added

Triggers when a note is added to the selected ticket

Ticket updated

Triggers when the details of an existing ticket are updated

Ticket created

Triggers when a new ticket is created

Contact updated

Triggers when the details of an existing contact are updated

All Actions - Actions are the automated tasks

Create customer

Creates a new customer

Create draft order

Creates a new draft order

Create blog

Creates a new blog

Create product variants

Creates variants of an existing product

Add product

Adds a new product

Create order

Creates a new order

Send invite

Sends invite to the selected customer

Update inventory quantity

Updates the quantity of a product or inventory item

Create discount code

Creates a new discount code

Create blog post

Creates a new post in the selected blog

Update product

Updates the details of an existing product

Update customer

Updates the details of an existing customer

Update order

Updates the details of an existing order by ID

Update product variant

Updates the details of a product's variants

Update discount code

Updates the details of an existing discount code

Fetch product

Fetches a product by title

Fetch discount code

Fetches the details of an existing discount code by code

Fetch order

Fetches the details of an existing order by ID

Fetch transaction associated with order

Fetches the details of an existing transaction associated with an order

Fetch product variant by SKU

Fetches an existing product variant by SKU

Fetch latest customer order

Fetches the details of the latest customer order by customer ID

Fetch product variant

Fetches a product variant by title

Fetch transaction

Fetches the details of an existing transaction

Fetch order by name

Fetches the details of an existing order by name

Fetch customer

Fetches the details of an existing customer by name or email address

Create forum

Creates a new forum in the selected category

Add notes to ticket

Adds private or public notes to the selected ticket

Create company

Creates a new company

Create group

Creates a new group

Create forum category

Creates a new forum category

Create ticket

Creates a new ticket

Create contact

Creates a new contact

Update contact

Updates the details of an existing contact

Update company

Updates the details of an existing company

Update ticket

Updates the details of an existing ticket

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch company

Fetches the details of an existing company by domain

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID

Fetches the details of an existing group by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch company by ID

Fetches the details of an existing company by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

What is Shopify?

Shopify is an ecommerce platform that lets you build and manage your online store. You can integrate with the payment gateway of your choice, enjoy unlimited bandwidth, and gain insight into your store's performance with accurate reports.

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more

Owain ap Rees

Sales Director, Artico

All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more

Louis Castellano

CEO, Lakeside CNC Group

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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