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Integrate Shopify with Freshdesk
Send information between Shopify and Freshdesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
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Establish a new contact in Freshdesk after a purchase is made in Shopify
Bridge the gap between purchase and support by instantly creating contacts in your customer service platform for immediate assistance. This flow will set up a new contact in Freshdesk for each purchase occurring in Shopify.
How it works
- The flow triggers when an existing order is fulfilled in Shopify.
- Zoho Flow creates a new contact in Freshdesk.
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Establish a new contact in Freshdesk after a purchase is made in Shopify
Shopify + Freshdesk
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Build your own integrations between Shopify and Freshdesk
Connect Shopify and Freshdesk with over 850+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Shopify and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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Blog created
Triggers when a new blog is created
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Order fulfilled
Triggers when an existing order is fulfilled
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Fulfillment updated
Triggers when any detail of an existing fulfillment is updated
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Order drafted
Triggers when an existing order is drafted
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Order updated
Triggers when an existing order is updated
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Cart abandoned
Triggers when an open cart is abandoned
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Product added
Triggers when a new product is added
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Order created
Triggers when a new order is created
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Refund created
Triggers when a refund entry is created
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Order paid
Triggers when an existing order is paid
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Checkout updated
Triggers when the details of an existing checkout are updated
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Customer updated
Triggers when the details of an existing customer are updated
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Checkout created
Triggers when a new checkout is created
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Product updated
Triggers when the details of an existing product are updated
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Draft order updated
Triggers when the details of an existing draft order are updated
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Customer created
Triggers when a new customer is created
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Inventory item updated
Triggers when the details of an existing inventory item are updated
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Order canceled
Triggers when an order is canceled in your store
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Cart updated
Triggers when an existing cart is updated
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Fulfillment created
Triggers when a new fulfillment is created
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Contact created
Triggers when a new contact is created
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Ticket note added
Triggers when a note is added to the selected ticket
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Ticket updated
Triggers when the details of an existing ticket are updated
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Ticket created
Triggers when a new ticket is created
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Contact updated
Triggers when the details of an existing contact are updated
All Actions - Actions are the automated tasks
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Create customer
Creates a new customer
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Create draft order
Creates a new draft order
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Create blog
Creates a new blog
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Create product variants
Creates variants of an existing product
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Add product
Adds a new product
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Create order
Creates a new order
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Send invite
Sends invite to the selected customer
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Update inventory quantity
Updates the quantity of a product or inventory item
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Create discount code
Creates a new discount code
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Create blog post
Creates a new post in the selected blog
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Update product
Updates the details of an existing product
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Update customer
Updates the details of an existing customer
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Update order
Updates the details of an existing order by ID
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Update product variant
Updates the details of a product's variants
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Update discount code
Updates the details of an existing discount code
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Fetch product
Fetches a product by title
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Fetch discount code
Fetches the details of an existing discount code by code
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Fetch order
Fetches the details of an existing order by ID
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Fetch transaction associated with order
Fetches the details of an existing transaction associated with an order
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Fetch product variant by SKU
Fetches an existing product variant by SKU
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Fetch latest customer order
Fetches the details of the latest customer order by customer ID
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Fetch product variant
Fetches a product variant by title
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Fetch transaction
Fetches the details of an existing transaction
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Fetch order by name
Fetches the details of an existing order by name
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Fetch customer
Fetches the details of an existing customer by name or email address
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Create forum
Creates a new forum in the selected category
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Add notes to ticket
Adds private or public notes to the selected ticket
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Create company
Creates a new company
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Create group
Creates a new group
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Create forum category
Creates a new forum category
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Create ticket
Creates a new ticket
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Create contact
Creates a new contact
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Update contact
Updates the details of an existing contact
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Update company
Updates the details of an existing company
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Update ticket
Updates the details of an existing ticket
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Fetch agent by ID
Fetches the details of an existing agent by ID
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Fetch company
Fetches the details of an existing company by domain
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Fetch ticket status
Fetches the status of a specific ticket by label
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Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
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Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
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Fetch group by ID
Fetches the details of an existing group by ID
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Fetch contact by ID
Fetches the details of an existing contact by ID
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Fetch ticket priority
Fetches the priority details of a specific ticket by label
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Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
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Fetch ticket status by ID
Fetches the status of a specific ticket by ID
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Fetch ticket by ID
Fetches the details of an existing ticket by ID
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Fetch company by ID
Fetches the details of an existing company by ID
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Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
What is Shopify?
Shopify is an ecommerce platform that lets you build and manage your online store. You can integrate with the payment gateway of your choice, enjoy unlimited bandwidth, and gain insight into your store's performance with accurate reports.
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What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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