Integrate Teamwork Desk with Active Collab
Send information between Teamwork Desk and Active Collab automatically, without writing any code, using Zoho Flow.
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Add new tasks to your Active Collab for new tickets generated in Teamwork Desk
Promptly address your customers' issues by creating tasks whenever a new ticket arises. This flow will add new tasks to your Active Collab for new tickets generated in Teamwork Desk.
How it works
- The flow triggers when a new ticket is created in Teamwork Desk.
- Zoho Flow creates a new task in Active Collab.
Add new tasks to your Active Collab for new tickets generated in Teamwork Desk
Teamwork Desk + Active Collab
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Supported triggers and actions
Integrate Teamwork Desk and Active Collab using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New ticket
Triggers when a new ticket is created
New agent reply
Triggers when an agent sends a reply
Ticket assigned
Triggers when a ticket in the selected inbox is assigned
New customer
Triggers when a new customer is created
New ticket note
Triggers when a ticket note is added
Thread edited
Triggers when a thread in the selected inbox is edited
New customer reply
Triggers when a customer sends a reply
Updated customer details
Triggers when the details of a customer are updated
Task list created
Triggers when a new task list is created in a project
Task updated
Triggers when the details of an existing task is updated
Comment added
Triggers when a comment is added to an object
Task moved
Triggers when a task is moved from one task list to another
Task closed
Triggers when a task is closed
Project created
Triggers when a new project is created
Task created
Triggers when a new task is created
All Actions - Actions are the automated tasks
Create customer
Creates a new customer
Create ticket
Creates a new ticket
Update ticket
Updates an existing ticket
Link task to ticket
Links a task to a ticket
Unassign ticket
Unassigns the selected ticket
Update customer
Updates the details of an existing customer
Assign ticket
Assigns the selected ticket to a user
Reply to ticket
Adds a reply to the selected ticket
Fetch ticket
Fetches a ticket by ticket ID or keyword
Fetch customer
Fetches an existing customer by name or email address. You can choose to create one if none are found.
Create company
Creates a new company
Create task
Creates a new task
Add comment to discussion
Adds a new comment to discussion
Add comment to task
Creates a new comment in the selected task
Create project
Creates a new project
Move task
Moves the specified task to the selected task list
Fetch user
Fetches the details of an existing user by email address
Fetch task
Fetches the details of an existing task
What is Teamwork Desk?
Teamwork Desk is help desk software that lets you manage tickets, reports, and help docs. You can organize tickets with tags and smart inboxes, and get instant feedback from your customers.
What is Active Collab?
ActiveCollab is a project management solution for creative professionals. It allows you to split projects into tasks and subtasks, track your time, evaluate your progress, and measure the impact your business is making.
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Learn more >All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
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CEO, Lakeside CNC Group
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Toto
Technical Engineer, Master Liveaboards
