Integrate Teamwork Desk with SolarWinds Service Desk
Send information between Teamwork Desk and SolarWinds Service Desk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Teamwork Desk and SolarWinds Service Desk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New customer reply
Triggers when a customer sends a reply
Ticket assigned
Triggers when a ticket in the selected inbox is assigned
New customer
Triggers when a new customer is created
New ticket note
Triggers when a ticket note is added
New agent reply
Triggers when an agent sends a reply
Updated customer details
Triggers when the details of a customer are updated
Thread edited
Triggers when a thread in the selected inbox is edited
Ticket Unassigned
Triggers when a ticket in the selected inbox is unassigned
New ticket
Triggers when a new ticket is created
New Contract
Triggers when a new contract is created
New Release
Triggers when a new release is created in your service desk
New Problem
Triggers when a new problem is created in your service desk
New User
Triggers when a new user is created
New Asset
Triggers when a new asset is created in your inventory
New Change
Triggers when a new change is created
New Risk
Triggers when a new risk is detected
New Hardware
Triggers when a new hardware is created in your inventory
New Incident
Triggers when a new incident is created
New Task
Triggers when a new task is created
All Actions - Actions are the automated tasks
Create customer
Creates a new customer
Link task to ticket
Links a task to a ticket
Create ticket
Creates a new ticket
Reply to ticket
Adds a reply to the selected ticket
Unassign ticket
Unassigns the selected ticket
Update ticket
Updates the details of an existing ticket
Assign ticket
Assigns the selected ticket to a user
Update customer
Updates the details of an existing customer
Fetch priorities
Fetches the priority of an existing ticket by ID or name
Fetch agent
Fetches the details of an existing agent by ID, name, or email address
Fetch status
Fetches the status of an existing ticket by ID or name
Fetch company
Fetches the details of an existing company by ID, name, or email address
Fetch source
Fetches the source of an existing ticket by ID or name
Fetch inbox
Fetches the details of an existing inbox by ID, name, or email address
Fetch tags
Fetch the details of an existing tag by ID or name
Fetch type
Fetches the type of an existing ticket by ID or name
Fetch ticket
Fetches the details of an existing ticket by ticket ID or name
Fetch customer
Fetches the details of an existing customer by name or email address
Create Incident
Creates a new incident
Create Problem
Creates a new problem in your service desk
Create Contract
Creates a new contract
Create Asset
Creates a new asset in your inventory
Create Change
Creates a new change in your service desk
Create User
Creates a new user
Create Hardware
Creates a new hardware in your inventory
Create Solution
Creates a new solution in your service desk
Create Release
Creates a new release in your service desk
Update incident
Updates the details of an existing incident based on incident ID
Fetch incident
Fetches the details of an existing incident by incident ID
What is Teamwork Desk?
Teamwork Desk is help desk software that lets you manage tickets, reports, and help docs. You can organize tickets with tags and smart inboxes, and get instant feedback from your customers.
What is SolarWinds Service Desk?
Samanage is a customer support platform that helps you manage your incidents, problems, changes, and releases. You can generate reports, track your team's productivity with dashboards, and compare yourself with industry benchmarks.
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