Integrate Teamwork Desk with TeamGrid

Send information between Teamwork Desk and TeamGrid automatically, without writing any code, using Zoho Flow.

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Add new tasks to your TeamGrid for new tickets generated in Teamwork Desk

Create tasks for your tickets to guarantee timely resolution of customer queries. This flow will create a task in TeamGrid for new tickets created in Teamwork Desk.

How it works
  1. The flow triggers when a new ticket is created in Teamwork Desk.
  2. Zoho Flow creates a new task in TeamGrid.
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Add new tasks to your TeamGrid for new tickets generated in Teamwork Desk

Teamwork Desk + TeamGrid

Build your own integrations between Teamwork Desk and TeamGrid

Connect Teamwork Desk and TeamGrid with over 800+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Teamwork Desk and TeamGrid using the below triggers and actions

All Triggers - A trigger kickstarts the flow

New ticket

Triggers when a new ticket is created

New agent reply

Triggers when an agent sends a reply

Ticket assigned

Triggers when a ticket in the selected inbox is assigned

New customer

Triggers when a new customer is created

New ticket note

Triggers when a ticket note is added

Thread edited

Triggers when a thread in the selected inbox is edited

New customer reply

Triggers when a customer sends a reply

Updated customer details

Triggers when the details of a customer are updated

Task created

Triggers when a task is created

Task completed

Triggers when task is completed

Contact created

Triggers when a new contact is created

Project completed

Triggers when a project is completed

Project created

Triggers when a new project is created

All Actions - Actions are the automated tasks

Create customer

Creates a new customer

Create ticket

Creates a new ticket

Update ticket

Updates an existing ticket

Link task to ticket

Links a task to a ticket

Unassign ticket

Unassigns the selected ticket

Update customer

Updates the details of an existing customer

Assign ticket

Assigns the selected ticket to a user

Reply to ticket

Adds a reply to the selected ticket

Fetch ticket

Fetches a ticket by ticket ID or keyword

Fetch customer

Fetches an existing customer by name or email address. You can choose to create one if none are found.

Create task

Creates a new task

Complete project

Completes an existing project

Create project

Creates a new project

Complete task

Completes an existing task

What is Teamwork Desk?

Teamwork Desk is help desk software that lets you manage tickets, reports, and help docs. You can organize tickets with tags and smart inboxes, and get instant feedback from your customers.

What is TeamGrid?

TeamGrid is a project management solution that provides intuitive drag and drop time tracking, integrated telephony and more.

Project Management

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more

Owain ap Rees

Sales Director, Artico

We use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have 'forgotten repairs' anymore. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more

Toto

Technical Engineer, Master Liveaboards

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