Integrate Zoho Commerce with Freshdesk

Send information between Zoho Commerce and Freshdesk automatically, without writing any code, using Zoho Flow.

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Set up a contact in Freshdesk following a purchase in Zoho Commerce

Enable seamless post-purchase customer support by instantly creating contacts in your customer service platform. This flow will set up a new contact in Freshdesk for each purchase occurring in Zoho Commerce.

How it works
  1. The flow triggers when an order is confirmed in Zoho Commerce.
  2. Zoho Flow creates a new contact in Freshdesk.
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Set up a contact in Freshdesk following a purchase in Zoho Commerce

Zoho Commerce + Freshdesk

Build your own integrations between Zoho Commerce and Freshdesk

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Supported triggers and actions

Integrate Zoho Commerce and Freshdesk using the below triggers and actions

All Triggers - A trigger kickstarts the flow

New order

Triggers when a new order is received

Declined order

Triggers when an order is declined

Sales order payment received

Triggers when a sales order payment is received

Confirmed order

Triggers when an order is confirmed

Shipped order

Triggers when an order is shipped

Product updated

Triggers when the details of an existing product are updated

Product created

Triggers when a new product is created

Canceled order

Triggers when an order is canceled

Delivered order

Triggers when an order is delivered

Contact created

Triggers when a new contact is created

Ticket note added

Triggers when a note is added to the selected ticket

Ticket updated

Triggers when the details of an existing ticket are updated

Ticket created

Triggers when a new ticket is created

Contact updated

Triggers when the details of an existing contact are updated

All Actions - Actions are the automated tasks

Create variant

Creates a new variant for the specified product

Create product

Creates a new product

Invite member to portal

Invites a member to the selected portal using email address

Create coupon

Creates a new coupon

Mark order as confirmed

Marks the status of the specified order as confirmed

Update variant

Updates the details of an existing variant

Mark order as delivered

Marks the status of the specified order as delivered

Mark order as void

Marks the status of the specified order as void

Mark order as shipped

Marks the status of the specified order as shipped

Update product

Updates the details of an existing product

Fetch variant - By ID

Fetches the details of an existing variant by ID

Fetch sales order

Fetches the details of an existing sales order

Fetch variant - By SKU

Fetches the details of an existing variant by SKU

Fetch customer - By email address

Fetches the details of an existing customer by email address

Fetch variant - By name

Fetches the details of an existing variant by name

Fetch customer - By ID

Fetches the details of an existing customer by ID

Fetch product - By name

Fetches the details of an existing product by name

Fetch product - By ID

Fetches the details of an existing product by ID

Create forum

Creates a new forum in the selected category

Add notes to ticket

Adds private or public notes to the selected ticket

Create company

Creates a new company

Create group

Creates a new group

Create forum category

Creates a new forum category

Create ticket

Creates a new ticket

Create contact

Creates a new contact

Update contact

Updates the details of an existing contact

Update company

Updates the details of an existing company

Update ticket

Updates the details of an existing ticket

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch company

Fetches the details of an existing company by domain

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID

Fetches the details of an existing group by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch company by ID

Fetches the details of an existing company by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

What is Zoho Commerce?

Zoho Commerce is an online store builder that lets you manage your website, inventory, shipping, taxes, and payments. You can offer coupons, announce updates through your blog, and optimize store content with SEO tools.

E Commerce Popular Zoho

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more

Owain ap Rees

Sales Director, Artico

We use Zoho Flow to connect Zoho Billing with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Billing and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!

Josh Lucas

Head of Operations, AAA Band Rentals

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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