Integrate Zoho Forms with Zendesk
Send information between Zoho Forms and Zendesk automatically, without writing any code, using Zoho Flow.
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Create a ticket in Zendesk for new form submissions in Zoho Forms
Ensure that all form submissions and queries are systematically logged and tracked as tickets. This flow will generate a new ticket in Zendesk each time a form is submitted in Zoho Forms.
How it works
- The flow triggers when a new entry is submitted in the selected form in Zoho Forms.
- Zoho Flow creates a new ticket in Zendesk.
Create a ticket in Zendesk for new form submissions in Zoho Forms
Zoho Forms + Zendesk
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Supported triggers and actions
Integrate Zoho Forms and Zendesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Entry submitted - New version
Triggers when a new entry is submitted in the selected form
Entry submitted - Old version
Triggers when a new entry is submitted in the selected form
User created
Triggers when a new user is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
Organization created
Triggers when a new organization is created
All Actions - Actions are the automated tasks
Create Organization
Creates a new organization
Add Tag
Adds tag to the selected ticket
Create Ticket
Creates a new ticket
Create User
Creates a new user
Create Request
Creates a new ticket in a verified end user's account
Update User Details
Updates an existing user's details
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Update Organization
Updates an existing organization
Fetch Ticket
Fetches a ticket by ID
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
What is Zoho Forms?
Zoho Forms is a form builder solution that helps you create, share, and collect data through forms for all your business needs. You can also create custom data reports, configure email notifications, assign tasks and approvals to your team mates, and personalize your customer follow-up process.
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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Learn more >Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
Owain ap Rees
Sales Director, Artico
Zoho Flow is an easy-to-use, very intuitive, and comprehensive integration platform. It helped us integrate Zoho Workplace with WordPress without writing a single line of code. Now, we do not miss Slack anymore, thanks to Zoho Flow and Zoho Workplace. Learn more
Rahul Roushan
CEO, OpIndia
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
