

Integrate Zoho Marketing Automation with Freshdesk
Send information between Zoho Marketing Automation and Freshdesk automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions
Integrate Zoho Marketing Automation and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Lead removed from list
Triggers when a lead is removed from the selected list

Lead added to list
Triggers when a lead is added to the selected list

Contact created
Triggers when a new contact is created

Ticket note added
Triggers when a note is added to the selected ticket

Ticket updated
Triggers when the details of an existing ticket are updated

Ticket created
Triggers when a new ticket is created

Contact updated
Triggers when the details of an existing contact are updated
All Actions - Actions are the automated tasks

Create list
Creates a new list

Create lead tag
Creates a new lead tag

Create or update lead
Creates a new lead or updates the details of an existing lead

Clone campaign
Clones an existing campaign

Send email campaign
Sends an existing email campaign

Tag lead
Adds the specified tag to a lead

Add lead to journey
Adds the specified lead to a journey

Add lead score
Adds lead score for the specified email address

Untag lead
Removes the specified tag from a lead

Unsubscribe lead
Removes a lead from the selected list

Move lead to do-not-mail list
Moves the specified lead to the do-not-mail list

Update list
Updates the details of an existing list

Fetch lead
Fetches the details of an existing lead by email address

Delete tag
Deletes an existing tag

Create forum
Creates a new forum in the selected category

Add notes to ticket
Adds private or public notes to the selected ticket

Create company
Creates a new company

Create group
Creates a new group

Create forum category
Creates a new forum category

Create ticket
Creates a new ticket

Create contact
Creates a new contact

Update contact
Updates the details of an existing contact

Update company
Updates the details of an existing company

Update ticket
Updates the details of an existing ticket

Fetch agent by ID
Fetches the details of an existing agent by ID

Fetch company
Fetches the details of an existing company by domain

Fetch ticket status
Fetches the status of a specific ticket by label

Fetch ticket
Fetches the details of an existing ticket by requester email address and subject

Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID
Fetches the details of an existing group by ID

Fetch contact by ID
Fetches the details of an existing contact by ID

Fetch ticket priority
Fetches the priority details of a specific ticket by label

Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID

Fetch ticket status by ID
Fetches the status of a specific ticket by ID

Fetch ticket by ID
Fetches the details of an existing ticket by ID

Fetch company by ID
Fetches the details of an existing company by ID

Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
What is Zoho Marketing Automation?
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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