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Integrate Basin with Groove
Send information between Basin and Groove automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
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Create a ticket in Groove whenever a new submission is made in Basin
Ensure that all form submissions and queries are systematically logged and tracked as tickets. This flow will create a new ticket in Groove for new form submission in Basin.
How it works
- The flow triggers when a new submission is added in Basin.
- Zoho Flow starts a new ticket for your customer in Groove.
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Create a ticket in Groove whenever a new submission is made in Basin
Basin + Groove
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Build your own integrations between Basin and Groove
Connect Basin and Groove with over 800+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Basin and Groove using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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Submission added
Triggers when a new submission is added
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Ticket created
Triggers when a new ticket is created
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Agent replied
Triggers when an agent replies to a ticket
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Note added
Triggers when a note is added to a ticket
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Ticket tagged
Triggers when a ticket is tagged
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Ticket closed
Triggers when a ticket is closed
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Ticket opened
Triggers when a ticket is opened
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Customer added
Triggers when a customer is added
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Customer replied
Triggers when a customer replies to a ticket
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Ticket assigned
Triggers when a ticket is assigned
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Ticket deleted
Triggers when a ticket is deleted from trash
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Ticket priority changed
Triggers when a ticket's priority is changed
All Actions - Actions are the automated tasks
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Fetch submission
Fetches a submission based on the search query provided
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Create new ticket
Starts a new ticket for your customer
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Add note
Adds a private note to an existing ticket
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Reopen ticket
Changes the state of a ticket to Opened
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Change ticket state
Changes the state of a ticket
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Assign agent to ticket
Assigns an agent to a ticket
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Close ticket
Changes the state of a ticket to Closed
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Find customer
Fetches customer profile details using email address
What is Basin?
Basin is a form-builder platform that lets you create forms with flexible controls, filter spam emails, and search through all submissions.
Similar apps
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
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