Integrate Better Uptime with Teamwork Desk

Send information between Better Uptime and Teamwork Desk automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions

Integrate Better Uptime and Teamwork Desk using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Monitor created

Triggers when a new monitor is created

Heartbeat group created

Triggers when a new heartbeat group is created

Heartbeat created

Triggers when a new heartbeat is created

Monitor group created

Triggers when a new monitor group is created

Incident created

Triggers when a new incident is created

New ticket

Triggers when a new ticket is created

Updated customer details

Triggers when the details of a customer are updated

Thread edited

Triggers when a thread in the selected inbox is edited

New customer

Triggers when a new customer is created

New ticket note

Triggers when a ticket note is added

New agent reply

Triggers when an agent sends a reply

New customer reply

Triggers when a customer sends a reply

Ticket assigned

Triggers when a ticket in the selected inbox is assigned

Ticket Unassigned

Triggers when a ticket in the selected inbox is unassigned

All Actions - Actions are the automated tasks

Create incident

Creates a new incident

Create heartbeat

Creates a new heartbeat

Create heartbeat group

Creates a new heartbeat group

Create monitor group

Creates a new monitor group

Create monitor

Creates a new monitor

Update monitor group

Updates the details of an existing monitor group

Update heartbeat group

Updates the details of an existing heartbeat group

Update monitor

Updates the details of an existing monitor

Update heartbeat

Updates the details of an existing heartbeat

Fetch monitor

Fetches the details of an existing monitor using monitor ID

Fetch monitor group

Fetches the details of an existing monitor group using monitor group ID

Fetch heartbeat group

Fetches the details of an existing heartbeat group using heartbeat group ID

Fetch heartbeat

Fetches the details of an existing heartbeat using heartbeat ID

Fetch incident

Fetches the details of an existing incident using incident ID

Link task to ticket

Links a task to a ticket

Create ticket

Creates a new ticket

Create customer

Creates a new customer

Update customer

Updates the details of an existing customer

Update ticket

Updates the details of an existing ticket

Assign ticket

Assigns the selected ticket to a user

Reply to ticket

Adds a reply to the selected ticket

Unassign ticket

Unassigns the selected ticket

Fetch tags

Fetch the details of an existing tag by ID or name

Fetch source

Fetches the source of an existing ticket by ID or name

Fetch inbox

Fetches the details of an existing inbox by ID, name, or email address

Fetch status

Fetches the status of an existing ticket by ID or name

Fetch company

Fetches the details of an existing company by ID, name, or email address

Fetch priorities

Fetches the priority of an existing ticket by ID or name

Fetch agent

Fetches the details of an existing agent by ID, name, or email address

Fetch type

Fetches the type of an existing ticket by ID or name

Fetch customer

Fetches the details of an existing customer by name or email address

Fetch ticket

Fetches the details of an existing ticket by ticket ID or name

What is Better Uptime?

Better Uptime is an uptime monitoring and incident management tool. It lets you schedule on-call duties, receive alerts, collaborate on solving incidents, and more.

Incident Management

What is Teamwork Desk?

Teamwork Desk is help desk software that lets you manage tickets, reports, and help docs. You can organize tickets with tags and smart inboxes, and get instant feedback from your customers.

Customer Support Helpdesk

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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