Integrate Cyberimpact with Groove
Send information between Cyberimpact and Groove automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Cyberimpact and Groove using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Template created
Triggers when a new template is created
Group member added
Triggers when a new group member is added
Member added
Triggers when a new member is added
Group created
Triggers when a new group is created
Ticket tagged
Triggers when a ticket is tagged
Ticket closed
Triggers when a ticket is closed
Customer added
Triggers when a customer is added
Ticket assigned
Triggers when a ticket is assigned
Ticket deleted
Triggers when a ticket is deleted from trash
Ticket priority changed
Triggers when a ticket's priority is changed
Ticket created
Triggers when a new ticket is created
Agent replied
Triggers when an agent replies to a ticket
Note added
Triggers when a note is added to a ticket
Ticket opened
Triggers when a ticket is opened
Customer replied
Triggers when a customer replies to a ticket
All Actions - Actions are the automated tasks
Create group
Creates a new group
Create template
Creates a new template
Create member on opt-in confirmation
Creates a member when the opt-in email address is confirmed
Add member to group
Adds a member to the specified group
Update member
Updates the details of an existing member
Fetch group
Fetches the details of an existing group using group ID
Fetch member
Fetches the details of an existing member using email address or member ID
Fetch template
Fetches the details of an existing template using template ID
Unsubscribe member
Unsubscribes a member using email address or member ID
Remove member from group
Removes a member from the specified group
Create new ticket
Starts a new ticket for your customer
Add note
Adds a private note to an existing ticket
Reopen ticket
Changes the state of a ticket to Opened
Change ticket state
Changes the state of a ticket
Assign agent to ticket
Assigns an agent to a ticket
Close ticket
Changes the state of a ticket to Closed
Find customer
Fetches customer profile details using email address
What is Cyberimpact?
Cyberimpact is a cloud-based email marketing and marketing automation platform. It provides customer surveys, drip campaigns, image library tool, mailing list management, and more.
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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