Integrate Freshdesk with Active Collab
Send information between Freshdesk and Active Collab automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a task in Active Collab for new tickets created in Freshdesk
Efficiently address customer concerns by promptly creating tasks. This flow will create a task in Active Collab for new tickets created in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in Active Collab.
Create a task in Active Collab for new tickets created in Freshdesk
Freshdesk + Active Collab
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Supported triggers and actions
Integrate Freshdesk and Active Collab using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact are updated
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
Task updated
Triggers when the details of an existing task is updated
Task closed
Triggers when a task is closed
Project created
Triggers when a new project is created
Task list created
Triggers when a new task list is created in a project
Comment added
Triggers when a comment is added to an object
Task created
Triggers when a new task is created
Task moved
Triggers when a task is moved from one task list to another
All Actions - Actions are the automated tasks
Create group
Creates a new group
Create forum
Creates a new forum in the selected category
Create forum category
Creates a new forum category
Create contact
Creates a new contact
Create ticket
Creates a new ticket
Create company
Creates a new company
Add notes to ticket
Adds private or public notes to the selected ticket
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch company
Fetches the details of an existing company by domain
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent by ID
Fetches the details of an existing agent by ID
Create task
Creates a new task
Add comment to task
Creates a new comment in the selected task
Create project
Creates a new project
Add comment to discussion
Adds a new comment to discussion
Create company
Creates a new company
Update task
Updates the details of an existing task
Update project
Updates the details of an existing project
Move task
Moves the specified task to the selected task list
Update company
Updates the details of an existing company
Fetch company
Fetches the details of an existing company by ID or name
Fetch currency
Fetches the details of an existing currency by ID, name, or code
Fetch label
Fetches the details of an existing label by ID or name
Fetch user
Fetches the details of an existing user by email address
Fetch template
Fetches the details of an existing template
Fetch task
Fetches the details of an existing task
Fetch project
Fetches the details of an existing project by ID or name
Fetch category
Fetches the details of an existing category by ID or name
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Active Collab?
ActiveCollab is a project management solution for creative professionals. It allows you to split projects into tasks and subtasks, track your time, evaluate your progress, and measure the impact your business is making.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
Owain ap Rees
Sales Director, Artico
Endless integrations. End to manual work.
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