

Integrate Freshdesk with dotdigital
Send information between Freshdesk and dotdigital automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started


Create a new contact in dotdigital whenever a new contact is created in Freshdesk
Ensure effective engagement by marketing and sales with up-to-date contact information across platforms. This flow will generate a new contact in dotdigital each time a new contact is created in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates or updates a contact in dotdigital.


Create a new contact in dotdigital whenever a new contact is created in Freshdesk
Freshdesk + dotdigital

Build your own integrations between Freshdesk and dotdigital
Connect Freshdesk and dotdigital with over 800+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and dotdigital using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Ticket updated
Triggers when the details of an existing ticket are updated

Ticket note added
Triggers when a note is added to the selected ticket

Contact updated
Triggers when the details of an existing contact are updated

Ticket created
Triggers when a new ticket is created

Contact created
Triggers when a new contact is created

Survey response added
Triggers when a new response is added in the selected survey
All Actions - Actions are the automated tasks

Create group
Creates a new group

Create forum
Creates a new forum in the selected category

Create forum category
Creates a new forum category

Create contact
Creates a new contact

Create ticket
Creates a new ticket

Create company
Creates a new company

Add notes to ticket
Adds private or public notes to the selected ticket

Update contact
Updates the details of an existing contact

Update ticket
Updates the details of an existing ticket

Update company
Updates the details of an existing company

Fetch company by ID
Fetches the details of an existing company by ID

Fetch contact by ID
Fetches the details of an existing contact by ID

Fetch group by ID
Fetches the details of an existing group by ID

Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID

Fetch ticket status by ID
Fetches the status of a specific ticket by ID

Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch ticket status
Fetches the status of a specific ticket by label

Fetch company
Fetches the details of an existing company by domain

Fetch ticket by ID
Fetches the details of an existing ticket by ID

Fetch ticket priority
Fetches the priority details of a specific ticket by label

Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch ticket
Fetches the details of an existing ticket by requester email address and subject

Fetch agent by ID
Fetches the details of an existing agent by ID

Create or update contact
Creates or updates a contact

Send transactional email
Sends a transactional email

Create address book
Creates a new address book

Send campaign to contact
Sends a campaign to the specified contact

Send campaign to address book
Sends a campaign to the selected address book

Create contact data field
Creates a new contact data field

Enrol contact in program
Enrolls a contact in the selected program

Refresh segment
Refreshes an existing segment

Unsubscribe contact
Unsubscribes the specified contact
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is dotdigital?
dotdigital is a customer engagement platform that allows you to sync data from online or physical stores, personalize customer experiences with the right data, and convert clicks to conversions with surveys and landing pages.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >