![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Integrate Freshdesk with Office 365
Send information between Freshdesk and Office 365 automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Add a new contact in Office 365 whenever a new contact is added in Freshdesk
Having precise contact details empowers your sales team to deliver timely communications to users. This flow create a new contact is in Office 365 each time a new contact is created in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new contact in Office 365.
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Add a new contact in Office 365 whenever a new contact is added in Freshdesk
Freshdesk + Office 365
![](https://www.zohoflow.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Freshdesk and Office 365
Connect Freshdesk and Office 365 with over 750+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and Office 365 using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket created
Triggers when a new ticket is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket updated
Triggers when the details of an existing ticket are updated
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact updated
Triggers when the details of an existing contact are updated
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket note added
Triggers when a note is added to the selected ticket
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact created
Triggers when a new contact is created
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Event updated
Triggers when any detail of an existing event is updated
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Contact added
Triggers when a new contact is added
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Calendar added
Triggers when a new calendar is added
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Email received
Triggers when a new email is received
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Event added
Triggers when a new event is added in the selected calendar
All Actions - Actions are the automated tasks
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Create group
Creates a new group
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Create ticket
Creates a new ticket
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Create company
Creates a new company
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum category
Creates a new forum category
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum
Creates a new forum in the selected category
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Create contact
Creates a new contact
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Add notes to ticket
Adds private or public notes to the selected ticket
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Update contact
Updates the details of an existing contact
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Update company
Updates the details of an existing company
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent by ID
Fetches the details of an existing agent by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket by ID
Fetches the details of an existing ticket by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company
Fetches the details of an existing company by domain
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company by ID
Fetches the details of an existing company by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact by ID
Fetches the details of an existing contact by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch group by ID
Fetches the details of an existing group by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority
Fetches the priority details of a specific ticket by label
![](https://flow-ca-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status
Fetches the status of a specific ticket by label
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Create contact
Creates a new contact
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Send email
Creates and sends an email to a recipient
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Add user
Adds a new account user
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Create event
Creates a new event in the selected calendar
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Update event
Updates the details of an existing event by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Update user
Updates the details of a user by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Update contact
Updates the details of an existing contact by ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Fetch event
Fetches the details of an existing event by title or ID
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Fetch user
Fetches the details of a user by display name
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Invite user
Invites the specified user to your group
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Find contact folder
Finds a contact folder using name
![](https://flow-ca-public.nimbuspop.com/flow-apps/office_365.png)
Fetch contact
Fetches the details of an existing contact by name
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Office 365?
Office 365 is a suite of cloud apps by Microsoft. You can manage all your services from one place, collaborate with colleagues, and access data across devices.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >