Integrate Freshdesk with Toky
Send information between Freshdesk and Toky automatically, without writing any code, using Zoho Flow.
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Add a new contact in Toky whenever a new contact is added in Freshdesk
Having precise contact details empowers your sales team to deliver timely communications to users. This flow will generate a new contact in Toky each time a new contact is created in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new contact in Toky phone directory in Toky.
Add a new contact in Toky whenever a new contact is added in Freshdesk
Freshdesk + Toky
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Supported triggers and actions
Integrate Freshdesk and Toky using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of an existing ticket are updated
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact created
Triggers when a new contact is created
New voicemail
Trigger when there is a new voicemail in Toky.
Call made or received
Trigger when there is an inbound or outbound call in Toky
All Actions - Actions are the automated tasks
Create group
Creates a new group
Create ticket
Creates a new ticket
Create company
Creates a new company
Create forum category
Creates a new forum category
Create forum
Creates a new forum in the selected category
Create contact
Creates a new contact
Add notes to ticket
Adds private or public notes to the selected ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch company
Fetches the details of an existing company by domain
Fetch company by ID
Fetches the details of an existing company by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket status
Fetches the status of a specific ticket by label
Create contact
Creates a new contact in Toky phone directory
Fetch voicemail
Fetches the details of a voicemail recording URL based on voicemail ID
Find contact
Finds an existing contact in Toky by phone number
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Toky?
Toky is a full-featured business phone system that allows customers and teams to communicate seamlessly using the internet.
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