Integrate Freshdesk with Zoho SalesIQ
Send information between Freshdesk and Zoho SalesIQ automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and Zoho SalesIQ using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of an existing ticket are updated
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact created
Triggers when a new contact is created
Conversation created
Triggers when a new conversation is created
Conversation attender updated
Triggers when an operator picks up a chat
Conversation participants deleted
Triggers when a participant is removed from a conversation
Conversation rated
Triggers when a conversation is rated
Operator added
Triggers when a new operator is added
Conversation transfer initiated
Triggers when a conversation transfer is initiated
Conversation transfer accepted
Triggers when a transferred chat is accepted by the operator
Conversation missed
Triggers when a conversation is missed
Conversation completed
Triggers when a conversation is completed
Department created
Triggers when a new department is created to the specified portal
Conversation transfer rejected
Triggers when a transferred chat is rejected by the operator
Conversation participants added
Triggers when participants are invited to the chat
All Actions - Actions are the automated tasks
Create group
Creates a new group
Create ticket
Creates a new ticket
Create company
Creates a new company
Create forum category
Creates a new forum category
Create forum
Creates a new forum in the selected category
Create contact
Creates a new contact
Add notes to ticket
Adds private or public notes to the selected ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch company
Fetches the details of an existing company by domain
Fetch company by ID
Fetches the details of an existing company by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket status
Fetches the status of a specific ticket by label
Send message to latest conversation
Sends a message to the latest conversation
Create article
Creates a new article
Associate operators to department
Associates operators to the selected department
Disable department
Disables the selected department
Update operator status
Updates the status of an existing operator
Enable department
Enables the selected department
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Zoho SalesIQ?
Zoho SalesIQ is live chat software that lets you track visitors, identify prospects, and monitor agent performance in real time.
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Toto
Technical Engineer, Master Liveaboards
