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Integrate Freshservice with 800+ apps
Create business workflows for Freshservice without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
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Build your own Freshservice integrations
Connect Freshservice with over 800+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Build your Freshservice workflows using the below triggers and actions
All Triggers - A trigger kickstarts the flow
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Updated problem
Triggers when any detail of a problem is updated
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Asset updated
Triggers when the details of an asset is updated
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Updated ticket
Triggers when any detail of a ticket is updated
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Change created
Triggers when a new change is created
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Problem created
Triggers when a new problem is created
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Release created
Triggers when a new release is created
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Updated release
Triggers when any detail of a release is updated
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Change updated
Triggers when any detail of a change is updated
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Asset created
Triggers when a new asset is created
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Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
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Add device to software
Adds a new device to the specified software
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Create ticket
Creates a new ticket
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Create asset
Creates a new asset
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Create reply conversation
Creates a new reply conversation for the ticket
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Create problem
Creates a new problem
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Create requester
Creates a new requester
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Create change
Creates a new change
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Create ticket note
Creates a new ticket note
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Create release
Creates a new release
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Create contract
Creates a new contract
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Create department
Creates a new department
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Update ticket
Updates the details of an existing ticket
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Update asset
Updates the details of an existing asset
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Update problem
Updates the details of an existing problem
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Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
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Fetch requester
Fetches the details of an existing requester by email or ID
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Fetch department
Fetches the details of an existing department by its name or ID
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Fetch agent
Fetches the details of an existing agent by email or ID
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Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
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Fetch ticket by ID
Fetches the details of an existing ticket by ID
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Fetch asset
Fetches the details of an existing asset by either its name or ID
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >