Integrate Freshservice with 800+ apps

Create business workflows for Freshservice without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Build your own Freshservice integrations

Connect Freshservice with over 800+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your Freshservice workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Updated problem

Triggers when any detail of a problem is updated

Asset updated

Triggers when the details of an asset is updated

Updated ticket

Triggers when any detail of a ticket is updated

Change created

Triggers when a new change is created

Problem created

Triggers when a new problem is created

Release created

Triggers when a new release is created

Updated release

Triggers when any detail of a release is updated

Change updated

Triggers when any detail of a change is updated

Asset created

Triggers when a new asset is created

Ticket created

Triggers when a new ticket is created

All Actions - Actions are the automated tasks

Add device to software

Adds a new device to the specified software

Create ticket

Creates a new ticket

Create asset

Creates a new asset

Create reply conversation

Creates a new reply conversation for the ticket

Create problem

Creates a new problem

Create requester

Creates a new requester

Create change

Creates a new change

Create ticket note

Creates a new ticket note

Create release

Creates a new release

Create contract

Creates a new contract

Create department

Creates a new department

Update ticket

Updates the details of an existing ticket

Update asset

Updates the details of an existing asset

Update problem

Updates the details of an existing problem

Fetch asset attribute

Fetches the details of an asset type's attribute (product or vendor) by its name

Fetch requester

Fetches the details of an existing requester by email or ID

Fetch department

Fetches the details of an existing department by its name or ID

Fetch agent

Fetches the details of an existing agent by email or ID

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch asset

Fetches the details of an existing asset by either its name or ID

What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Server Monitoring

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more

Owain ap Rees

Sales Director, Artico

Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more

Louis Castellano

CEO, Lakeside CNC Group

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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