Integrate Freshservice with 800+ apps
Create business workflows for Freshservice without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
Build your own Freshservice integrations
Connect Freshservice with over 800+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Build your Freshservice workflows using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Updated problem
Triggers when any detail of a problem is updated
Asset updated
Triggers when the details of an asset is updated
Updated ticket
Triggers when any detail of a ticket is updated
Change created
Triggers when a new change is created
Problem created
Triggers when a new problem is created
Release created
Triggers when a new release is created
Updated release
Triggers when any detail of a release is updated
Change updated
Triggers when any detail of a change is updated
Asset created
Triggers when a new asset is created
Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
Add device to software
Adds a new device to the specified software
Create ticket
Creates a new ticket
Create asset
Creates a new asset
Create reply conversation
Creates a new reply conversation for the ticket
Create problem
Creates a new problem
Create requester
Creates a new requester
Create change
Creates a new change
Create ticket note
Creates a new ticket note
Create release
Creates a new release
Create contract
Creates a new contract
Create department
Creates a new department
Update ticket
Updates the details of an existing ticket
Update asset
Updates the details of an existing asset
Update problem
Updates the details of an existing problem
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch department
Fetches the details of an existing department by its name or ID
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch asset
Fetches the details of an existing asset by either its name or ID
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
Owain ap Rees
Sales Director, Artico
Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more
Louis Castellano
CEO, Lakeside CNC Group
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
